Postcard from Salem: We are Building a Diverse Organization, Are You Ready to Join?

Diversity and inclusion are essential components of HealthEdge’s recruitment and retention efforts. At HealthEdge, we see diversity is a competitive advantage and strive to recruit A-plus talent from a variety of backgrounds, who bring together a mix of skills and experiences that makes us stand out!

“We are constantly striving to do better and to bring different experiences and perspectives together to create something stronger at HealthEdge,” says Katie Conti, Director of Talent Acquisition “Diversity of thought sparks innovation, collaboration, and growth, so we’re always looking to expand the candidate pool that we hire from.”

Diversity and inclusion in the workplace are at the core values driving HealthEdge’s mission. Our HR team provides training, coaching, and mentorship to set the bar high when it comes to making sure HealthEdge employees are happy both in and out of the workplace. In addition to company events in and out of the office, HealthEdge offers and encourages professional development with the help of many free resources.

HealthEdge has been voted best ‘Best and Brightest Places to Work For’ for the two years in a row—a testament to our diversity and inclusion efforts. This year we achieved a National Best and Brightest Gold Standard 101. This gold-star standing says a lot about how the company recognizes, respects, and treats its employees.

“The different perspectives of employees can influence how a company performs. At HealthEdge, we help to foster diverse perspectives, acknowledge religious and cultural differences, and reflect on daily needs and preferences,” Katie noted. “We want HealthEdge employees to feel excited about work. We want people to lean into flexibility, learn the product, and ensure everyone has the necessary tools and resources to be successful at our organization.”

At HealthEdge, we find ourselves in a unique position during these difficult times. We are incredibly fortunate that our employees were able to move remotely overnight and our open positions remain active; in fact we are growing and adding new positions For the second time in less than two months, we welcomed our second full new hire class of five; the first having eight.

While we would all agree it is not ideal, it’ s certainly hopeful that we continue to grow and thrive even under such circumstances. We know this story of ‘business as usual’ makes us incredibly lucky and we are grateful to be resilient in these times.   If you or others have been impacted by job loss during COVID-19, we encourage you to connect and check out our page.

Katie Conti is a senior talent acquisition professional with 20 years of experience with resource management and recruiting. She is currently focused on building a diverse, robust five-star healthcare IT talent pool at HealthEdge. Katie’ passion for building teams and impacting culture with every hire is evident.

HealthEdge, Here for You – a Reliable Partner in Times of Disruption

With constant change in the healthcare sector, our customers have always relied on us to follow through, help them with opportunities and challenges, and deliver value and results. Building trust with our customers is our number one priority.

The impact of the COVID-19 pandemic is far-reaching. The federal and state officials’ guidance and regulations related to COVID-19 testing and treatment had many health plans adapting while operating in a new work environment. Health plans also needed to quickly enact policies and procedures that transformed payment models, authorization requirements, and state-specific waivers, while also paying providers who were treating patients in unique ways and with new coding requirements.

HealthEdge customers can rapidly implement configuration changes—which was paramount during the global pandemic. We quickly provided guidance on how best to address shifting governmental regulations using the capabilities our customers already had. HealthEdge partnered with our customers to ensure that their operations could continue smoothly amidst all the changes impacting members and providers.

The ability to respond to the myriad of operational and clinical changes caused by the pandemic is allowing our customers to stay focused on and the critical mission of providing vital, quality care for their members.

At HealthEdge, we are fortunate to have the capabilities and resources in our remote work environment to help keep our customers’ businesses running, no matter the circumstances.

In my 25-year career, I have found that strong customer relationships, built on transparency and trust, are crucial to success in healthcare. And this is just one example of how we have proven that our customers can trust us in a time of crisis. In many ways, HealthEdge is at the core of a health plan and how it serves its members. For our HealthEdge customers, we are their partners in success, and here to help overcome challenging times.

Want to know more about HealthEdge, email me or follow HealthEdge on LinkedIn.

This edition of ‘the Edge Report is authored by Chris Conte, Chief Revenue Officer. Chris is an accomplished healthcare sales leader and is responsible for ensuring the successful growth of the company. Chris has over 20 years of Industry and Sales Management experience in progressive and varying leadership roles. He began his career in Federal Law Enforcement.