Rob Duffy: The Automation-First Mindset in Healthcare: Key Considerations for the AI Era

In his byline, Robert Duffy, CTO at HealthEdge, advocates for an “automation-first” mindset in healthcare, urging organizations to embed AI and automation into every initiative—not just prioritize them. He outlines practical steps for implementation, from automating administrative tasks to deploying agentic AI systems that handle complex workflows without exposing sensitive data. Duffy emphasizes the importance of leadership buy-in, cultural readiness, and phased rollouts to build sustainable change. Ultimately, he positions automation as a strategic lever to improve agility, reduce costs, and enhance patient and member experiences.Read the full article →