With constant change in the healthcare sector, our customers have always relied on us to follow through, help them with opportunities and challenges, and deliver value and results. Building trust with our customers is our number one priority.
The impact of the COVID-19 pandemic is far-reaching. The federal and state officials’ guidance and regulations related to COVID-19 testing and treatment had many health plans adapting while operating in a new work environment. Health plans also needed to quickly enact policies and procedures that transformed payment models, authorization requirements, and state-specific waivers, while also paying providers who were treating patients in unique ways and with new coding requirements.
HealthEdge customers can rapidly implement configuration changes—which was paramount during the global pandemic. We quickly provided guidance on how best to address shifting governmental regulations using the capabilities our customers already had. HealthEdge partnered with our customers to ensure that their operations could continue smoothly amidst all the changes impacting members and providers.
The ability to respond to the myriad of operational and clinical changes caused by the pandemic is allowing our customers to stay focused on and the critical mission of providing vital, quality care for their members.
At HealthEdge, we are fortunate to have the capabilities and resources in our remote work environment to help keep our customers’ businesses running, no matter the circumstances.
In my 25-year career, I have found that strong customer relationships, built on transparency and trust, are crucial to success in healthcare. And this is just one example of how we have proven that our customers can trust us in a time of crisis. In many ways, HealthEdge is at the core of a health plan and how it serves its members. For our HealthEdge customers, we are their partners in success, and here to help overcome challenging times.
This edition of ‘the Edge Report is authored by Chris Conte, Chief Revenue Officer. Chris is an accomplished healthcare sales leader and is responsible for ensuring the successful growth of the company. Chris has over 20 years of Industry and Sales Management experience in progressive and varying leadership roles. He began his career in Federal Law Enforcement.