GuidingCare University: Optimizing Investment in Staff and Healthcare Technology
Investments in new technology are only as valuable as the training provided to the people who use it. Organizations that prioritize employee training in technology adoption can experience the most significant improvements in productivity and efficiency. Rapid and complex regulatory changes and the continual evolution of new software capabilities in healthcare require that health plans ensure their teams are equipped with the latest knowledge and skills.
HealthEdge’s GuidingCare® University is designed to meet this need through a comprehensive digital training platform that enables staff to learn to optimize GuidingCare on an ongoing basis. Let’s explore the compelling reasons why GuidingCare University is an invaluable resource for health plans seeking to maximize their investment in technology and staff.
Deliver Continuous Learning and Skill Enhancement
GuidingCare continuously evolves to streamline processes for users and integrate changes based on regulatory updates. Therefore, ongoing training is incredibly valuable in managing change within a health plan. GuidingCare University offers regular training content updates to ensure all users sharpen their skills and understand the latest enhancements and features. Training modules go live at the same time as product updates, providing insights and best practices whose value can be passed on to members. This continuous learning model ensures that users stay updated with technological advancements, improve their skills, and perform their roles more effectively.
Offer Tailored Learning Paths to Users
Every health plan and staff member has unique needs. GuidingCare University allows health plans to create tailored learning paths and custom content to ensure that training is relevant and immediately applicable to a user’s specific role. This approach to personalizing content to the user’s role minimizes knowledge gaps and maximizes the practical application of new skills.
On-Demand Access Provides Flexibility for Staff
Training schedules must be flexible to accommodate the demands of a care management team’s daily work. GuidingCare University provides on-demand access to training modules, allowing users to learn at their own pace, anytime, anywhere. Employees can access and revisit training at any time, reducing time spent searching for answers or the right person to ask questions.
Benefit from Enhanced User Competence
Knowledge assessments are an integral part of the training offered by GuidingCare University. These assessments verify that users have understood the content, giving them—and their managers—confidence in their ability to use GuidingCare effectively. Having more knowledgeable and confident users translates to higher efficiency and better overall performance.
Facilitate Streamlined Onboarding for New Hires
Bringing new team members up to speed quickly is crucial for maintaining productivity. GuidingCare University offers a streamlined onboarding process with self-paced video modules, progress tracking, and knowledge assessments, so management can confirm a new staff member is ready to handle their responsibilities. This approach ensures that new hires can start contributing sooner with high competence, without waiting for scheduled training sessions.
Access Scalability to Meet Organizational Growth
As health plans grow, their training needs evolve. GuidingCare University is designed to scale with your organization. Adding new users to the platform is easy, and the solution offers different subscription levels to meet varying needs. Whether a health plan requires a basic level of GuidingCare training or more advanced features, such as adding custom content, the platform can be adapted to suit your needs.
Promote Increased User Satisfaction and Retention
GuidingCare University enhances user satisfaction by providing comprehensive, easy-to-access training. Satisfied users with higher levels of competence and confidence are more likely to use the tool at a greater capacity. When “superusers” pass their knowledge and best practices to other team members, the value of GuidingCare multiplies.
GuidingCare University represents a strategic investment to optimize the utilization of GuidingCare, the people who use it, and the growth and success of the broader care management function. By providing users with the knowledge and skills necessary to fully utilize the GuidingCare solution suite, health plans can improve operations and user satisfaction and achieve better outcomes for their members.
Learn more about how GuidingCare University can help your health plan optimize its solution suite for greater efficiency and satisfaction. Read the full blog series or visit the GuidingCare University page for more information.
