Consumer Experience & Digital Forum 2024
The Consumer Experience & Digital Forum be held from September 24-26, 2024 at The Westin in Nashville, TN
Our own Susan Beaton, (MBA, RN, BSN, CPC, Vice President Health Plan Strategy, HealthEdge) will present a session on driving member satisfaction through an Integrated Care Management Strategy:
Driving Member Satisfaction Through an Integrated Care Management Strategy
Health insurance executives understand that focusing on the care manager experience – and arming them with the right digital tools – can improve member satisfaction and outcomes. Join to learn about why an integrated care management strategy is critical for maintaining staff efficiency and the role of AI to streamline workflows. Explore the importance of change management and best practices for driving new digital technology adoption to transform the way care management is delivered.
This is a Lunch & Learn Session. Lunch will begin at 11:45 am, the speaking session will begin promptly at 12:15 pm.
Location: Music City Center, Nashville, TN
Day: Tuesday, September 24, 2024
Time: 11:30 am – 12:45 pm CDT
Visit HealthEdge’s booth: #108
