Webinar: From Payers of Claims to Partners in Care - Insights from the 2025 Healthcare Consumer Survey

HealthEdge surveyed over 4,500 healthcare consumers nationwide to understand their evolving needs, expectations, and frustrations. The findings are clear: members want more than just coverage - they want guidance, personalized support, and a partner in managing their care journey.

In this session, we explore key findings from the 2200+ Medicare, Medicaid, and Dual Eligible member survey respondents and how perceptions of their health plan as a “partner” impact satisfaction, loyalty, and price sensitivity. We also examine the most persistent pain points and highlight the top drivers of satisfaction and trust.  Watch this webinar to gain insights into shifting member preferences for the most vulnerable populations, including their openness to digital tools and AI-powered support.