GuidingCare University: Advancing Product Knowledge for Existing Users

In the dynamic healthcare industry, staying current with the latest technology and regulatory changes is essential, especially with a mission-critical care management solution such as GuidingCare®. For existing tool users who have already been trained on the system, knowledge gaps may still exist. Software updates are frequent as innovation continues rapidly, making it challenging to keep care management teams fully up-to-speed. Often, there are opportunities to optimize how the technology is used. Relying solely on traditional training methods, such as live sessions and release notes, can disrupt the teams’ essential duties, requiring them to take time away from urgent tasks. Leveraging a flexible, on-demand training system can fill the gaps and provide a refresher on best practices, even with technology updates.

Continuous Learning in a Dynamic Environment

GuidingCare University addresses these challenges with a self-service, easy-to-use, digital Learning and Development platform that helps existing users continually improve their product knowledge. The platform offers on-demand training 24/7, ensuring users can learn new GuidingCare product features and stay informed and effective without disrupting their schedules. With GuidingCare University, it is easy for both users and managers to keep track of progress on assigned training modules and review the results of knowledge assessments, confirming that learning is on pace and successful.

Tailored Learning for Better Outcomes

GuidingCare University is designed to serve staff across various roles, including utilization management, nurses, medical directors, appeals and grievance staff, and population health professionals. Customized learning paths support the distinct needs of every organization and team member, ensuring that training is relevant and immediately applicable. By targeting all staff that utilize GuidingCare software, GuidingCare University ensures comprehensive training and knowledge sharing across teams. This leads to optimized solution usage, breakdown of internal siloes, and streamlined daily operations.

Staying Current with Quarterly Updates

GuidingCare University provides quarterly content updates to inform users about the latest GuidingCare product enhancements. These updates are essential for maintaining high expertise across teams and ensuring that users are always equipped with the knowledge needed to perform at their best. This commitment to continuous learning is vital in the fast-paced healthcare environment, where staying current is crucial for success.

A Scalable Training Solution

With subscription-based access, GuidingCare University offers a scalable solution that can expand alongside a health plan’s growth. Whether a health plan selects the Professional Level for essential training or the Enterprise Level for enhanced customization, GuidingCare University is designed to meet the evolving needs of each organization.

Investing in GuidingCare University keeps care management teams performing at the highest level. By providing continuous learning opportunities and real-time updates, GuidingCare University empowers staff to become more proficient and confident in their roles, leading to better outcomes for health plans and the members they serve.

Read the rest of the three-blog series to discover additional benefits of the GuidingCare solution.