Ambient Clinical Intelligence for Next-Gen Care Management
HealthEdge and Suki have partnered to deliver AI-powered automation that reduces administrative burden and elevates care quality for health plans. This partnership introduces ambient clinical intelligence directly into the HealthEdge GuidingCare® platform, empowering care managers by automating one of their most significant challenges: clinical documentation.
The solution embeds Suki’s ambient listening technology within GuidingCare to listen to care manager-member conversations. It then automatically processes these interactions into precise, structured clinical notes. This innovation addresses the widespread issue of care manager burnout, where nearly half report feeling overworked, by reducing documentation fatigue and freeing up time for high-value member engagement.
For more details on this partnership, you can read the official announcement from HealthEdge and Suki.
Reduce Administrative Burden and Empower Care Teams
The integration of Suki’s ambient AI into GuidingCare streamlines documentation across all care settings, including virtual and in-person member encounters. By automating the creation of clinical notes, this solution directly mitigates administrative fatigue and allows care teams to focus on improving member health outcomes.
Key Benefits of Suki Integration in GuidingCare
- AI Automation: Automatically generates accurate, structured clinical notes from ambient conversations, significantly reducing manual documentation effort. This is a core component of leveraging AI to empower care managers.
- Decreased Note Time: Reduces the time spent per note by an average of 41%, enabling more efficient caseload management.
- Reduced After-Hours Work: Delivers a 37% reduction in after-hours documentation, which improves staff satisfaction and helps prevent burnout.
- Greater ROI: Generates an average of $1,688 in incremental monthly revenue per user through enhanced productivity and accuracy.
- Integrated Experience: The technology is embedded directly within GuidingCare, eliminating the need for new applications, extra logins, or disruptions to existing workflows.
Elevate Care Quality and Member Outcomes
By unlocking new capacity through real-time, AI-powered documentation, care managers can spend less time on administrative tasks and more time on meaningful member engagement. This shift is critical for driving better health outcomes and a superior member experience.
How Ambient Intelligence Improves Care Delivery
- Support for All Encounters: Suki’s ambient intelligence functions seamlessly in both in-person and virtual visits, ensuring comprehensive documentation no matter where care is delivered.
- Enhanced Data Capture: The system captures consistent and precise data, which leads to better-informed care planning, earlier interventions, and more accurate quality reporting.
- Accelerated Care Processes: Facilitates faster care plan updates and approvals, which directly improves care coordination and delivery for a better member experience.
Innovate with a Trusted, Scalable Platform
HealthEdge and Suki provide a solution built on a foundation of trust, security, and scalability, ensuring health plans can innovate with confidence.
Platform Features and Safeguards
- Enterprise Security: The platform is SOC 2 Type II audited and aligns with HIPAA safeguards and controls to ensure member data is protected.
- Market-Leading Scale: GuidingCare is a proven platform that supports health plans nationwide, meeting the needs of large and diverse member populations.
- Advanced Analytics: The structured data output from the AI unlocks actionable insights for population health management and value-based care initiatives.
- Seamless Expansion: The solution features a scalable architecture that allows for maintenance-free deployment and accommodates future innovation as demands evolve.
