HealthEdge® Help Center

The HealthEdge Help Center

The new HealthEdge Help Center offers a centralized online platform designed to optimize your organization’s use of HealthEdge products. This user-friendly resource provides real-time access to comprehensive product documentation, troubleshooting guides, and essential support and training materials. Its intuitive interface ensures that both technical team members and everyday users can effortlessly find the information they need.

Key Benefits

• Exceptional User Experience: All necessary information is centralized, simplifying searches and enhancing user experience.
• 24/7 Accessibility: Access the Help Center anytime via a web browser from an approved IP address.
• Scalable and Evolving Platform: The Help Center continually improves based on analytics, ensuring it meets user needs and offers valuable insights.

Help Center Features

1. Home page for easy navigation
2. Detailed release notes
3. Comprehensive product documentation
4. Supporting documents for specific releases
5. FAQs and quick tips
6. Training videos
7. Version switching options
8. Keyword search capabilities
9. Updates on what's new
10. Additional resources like bug reports and access to HealthEdge University

HealthEdge Product Documentation

• Includes HealthRules® Payer, Connector, Installer, and Provider Data Management documentation.
• Provides all main and patch release notes in one place.
• Centralizes supporting documents, eliminating time spent on searches.
• Offers keyword search capabilities and easy access to FAQs.
• Allows users to provide direct feedback to improve content and user experience.
• Supports on-demand printing or downloading of PDFs for offline access.

Accessing the Help Center

Available with Release 24.1 and later, the Help Center is accessible to customers upgrading to HealthRules Payer 24.1 with approved public IP addresses. Currently, the Help Center supports web access via Chrome, Safari, and Microsoft Edge browsers.

How to Get Started

1. Contact your Upgrade/Implementation team, Customer Service Executive, or email [email protected] to have your IPs approved.

2. Access the Help Center through the HealthEdge website by hovering over the Resources menu and clicking Help Center or directly via https://helpcenter.healthedge.com/home/Content/Home.htm.

3. Learn how to use the Help Center at https://helpcenter.healthedge.com/home/Content/IntroductionTopics/GettingHelp.htm.

Built to Evolve

Future enhancements to the Help Center include:

• Direct access from HealthRules Payer applications
• Additional product documentation
• AI-powered personalized content recommendations
• Support for tablets and mobile devices
• Feature video snippets

Conclusion

Empower your organization with the HealthEdge Help Center, a centralized hub for all your product documentation and support needs. Stay ahead with continuous improvements and innovative solutions tailored to enhance your healthcare operations. For more information or to get started, contact us today.