Data Sheet: Emerging Solutions Spotlight
HealthEdge Source empowers health plans to automate claims pricing and editing with real-time Medicare updates, streamlining payment integrity and reducing administrative complexity.
HealthEdge Source™ is a cloud-based, prospective payment integrity solution engineered to unify claims pricing, editing, and analytics. It empowers health plans to ensure accurate and compliant claims payments before they are made, transforming claims processing with unparalleled accuracy, efficiency, and cost savings. By automating complex reimbursement processes and delivering real-time insights, Source helps reduce payment errors, lower administrative costs, and strengthen provider relationships.
For a complete overview of the platform's capabilities, view the HealthEdge Source™ Product Overview.
The HealthEdge Source Advantage: Differentiating Technology
The platform's architecture is designed to provide health plans with control, transparency, and future-ready functionality. Its foundation is built on a unified and efficient model that eliminates the need for fragmented, black-box solutions.
- Single Instance: Connects to all your claims systems and handles all lines of business from one centralized platform.
- Single Transaction: Manages editing, pricing, auditing, and business intelligence in a single, cohesive process.
- Single Configuration Layer: Consolidates your intellectual property, Source content, and third-party rules in one manageable layer.
- Cohesive Workflow: Streamlines interactions between all claims processing functions for maximum efficiency.
- Cloud-Hosted Infrastructure: Delivers automated content delivery and eliminates the need for on-premise hardware management.
- Rapid Update Cycle: A two-week update cycle ensures you always have the most current content and rules.
- Centralized Data: Enables integrated, real-time audit and analytics functionality for immediate business insights.
Core Dimensions of Value for Health Plans
HealthEdge Source delivers value across critical operational areas for health plans, from reimbursement to platform-wide control.
Medicare & Commercial Reimbursement
Optimize your reimbursement processes for both Medicare and commercial lines of business.
- Achieve accurate modeling of complex reimbursement scenarios.
- Simplify provider contract configuration and management.
- Increase payment accuracy with user-friendly tools.
- Enhance automation to reduce manual intervention.
Advanced Claim Editing
Gain control over your claim editing rules to reduce dependency on external vendors and address issues at their origin.
- Build, model, and implement custom edits with precision.
- Reduce reliance on third-party vendors for editing content.
- Address root-cause payment issues proactively.
- Decrease the burden on IT and operational teams.
Total Solution Platform Access
Leverage the full power of an integrated platform for a proactive, enterprise-wide approach to payment integrity.
- Unlock root-cause remediation for systemic issues.
- Implement a proactive and preventative payment strategy.
- Drive enterprise-wide alignment on payment policies.
- Increase ownership and control over your payment integrity operations.
A Modernized Workflow for High-Speed Payment Accuracy
HealthEdge Source facilitates a "virtuous cycle" of ideation, testing, implementation, and analysis. This end-to-end process dramatically increases deployment speed, allowing health plans to move from concept to production savings with unprecedented agility. Learn more about how to take a proactive approach with HealthEdge Source.
- Test and Validate with What-If Modeling (SWIM): Forecast the financial impact of new edits using historical claims data before deployment. This provides the concrete data needed to gain internal approval and refine logic.
- Collect Real-Time Data with Monitor Mode: Run new edits passively on live production claims without affecting adjudication. This builds confidence by tracking the potential impact of policies in a live environment without financial risk.
- Educate Providers with Informational Edits: Set an edit's disposition to "informational" for a defined period. This returns a message on the Explanation of Benefits (EOB) to proactively educate providers on new policies before they impact reimbursement.
- Automate Retrospective Analysis with RCM: The Retroactive Change Management (RCM) tool automates the identification of claims paid incorrectly prior to a policy change, streamlining recovery and facilitating transparent communication with providers.
Building Custom Payment Policies with Advanced Custom Edits
The Advanced Custom Edit tool allows payment integrity teams to design and implement highly specific policies via an intuitive, point-and-click interface.
|
Use Case |
The Problem |
The Solution within Source |
|---|---|---|
|
Lab Duplicates |
A facility and an independent lab both bill for the same service, resulting in a double payment. |
Create an edit that identifies a facility lab claim and searches the member's history for a matching service from an independent lab on the same date. |
|
Therapy Frequency Limits |
Over-utilization of therapy services leads to waste and unnecessary costs. |
Build an edit that sums units of therapy services within a calendar week and denies any units that exceed the plan's weekly limit. |
|
E&M Downcoding |
A facility bills a high-level emergency room code, but the corresponding physician claim indicates a low-level service. |
Construct a cross-provider edit that flags a high-level facility E&M claim and denies it if a low-level physician E&M claim exists for the same date of service. |
Validated by Industry Recognition: Best in KLAS
HealthEdge Source™ was named “Best in KLAS” for Pre-Payment Accuracy & Integrity Solutions (Payer) in the 2026 KLAS report. This recognition is a direct result of in-depth interviews with healthcare payers, who rated Source highly for its product functionality, customer satisfaction, and long-term value. With an overall score of 88.2, the platform significantly surpasses the market segment average.
Explore the full results in the HealthEdge Source™ Wins “Best in KLAS®” data sheet.
Key Performance Metrics
|
Category |
HealthEdge Source™ Score |
Segment Average |
|---|---|---|
|
Proactive Service |
7.4 |
7.1 |
|
Product Works as Promoted |
7.8 |
7.6 |
|
Ease of Use |
8.0 |
7.4 |
|
Quality of Support |
8.1 |
7.4 |
|
Overall Satisfaction |
7.7 |
7.3 |
|
Vendor Executive Involvement |
8.2 |
7.5 |
|
Forecasted Overall Satisfaction |
8.2 |
7.5 |
Furthermore, 100% of customers confirmed they would purchase the solution again and include it in their long-term strategic plans.
HealthEdge Source by the Numbers
The platform's performance and scale are demonstrated by key operational metrics.
|
Metric |
Value |
|---|---|
|
Average Claim Processing Time |
200ms to price & edit |
|
Platform Uptime |
99.9% achieved for clients |
|
Total Claims Processed |
145MM across 30+ customers |
|
Payment Accuracy Updates (2023) |
1,800 updates by policy experts |
|
Daily Production Claims |
375,000 processed per day |
|
Successful Implementations (2023) |
22 new Source features |
Explore Payment Integrity Resources
By adopting a modernized, user-driven approach, health plans can break down the barriers that prevent efficient cost management. HealthEdge Source empowers plans to shorten implementation cycles, ensure billing accuracy, and maximize savings.
To explore additional articles, case studies, and webinars, visit our Payment Integrity Resource Hub.