Infographic: Improving Member Satisfaction
Engage and delight members with a personalized digital experience.
Wellframe's digital health management platform empowers health plans to engage and delight members through a personalized experience. By delivering a superior member experience, your health plan can amplify and scale member support, access real-time member insights, and unify staff workflows.
A Proven Partnership for Health Plans
Collaborate with a trusted partner to maximize member engagement and differentiate your organization in a competitive market. HealthEdge provides hands-on support to ensure your success.
- Market Leadership: Trusted by 1 in 2 National and Blues plans.
- Scalable Reach: Currently licensed for 35 million members across all lines of business.
- Dedicated Support: Our partnership includes a dedicated customer success team, staff workflow adoption and training, and member outreach support.
Key Metrics for Member Engagement and Success
The Wellframe platform delivers measurable results in member satisfaction, health self-management, and platform interaction.
- 92% of members felt more in control of their health after completing their program.
- 89% of active members report being satisfied with the Wellframe experience.
- ~50% of members who receive an invitation complete the onboarding process, meeting key performance expectations for enrollment conversion.
Top Member Interactions
Members actively use the platform for self-service, driving efficient and scalable care management. Key interactions include:
- 37%: Acknowledging reminders
- 24%: Reading articles
- 23%: Sending messages
- 8%: Answering survey questions
Maximize Connections and Caseloads
The platform is designed to optimize care team efficiency while increasing member interaction. This model generates 258 touchpoints per case on average, with 80% of those touchpoints being member self-service actions. This allows care managers to focus on members who need the most support.
To learn more about how Wellframe can enhance your member experience, explore our Digital Health Management solutions.
