Infographic: Secrets of a Successful Care Management Implementation
GuidingCare Implementation Success Story
A leading health plan in the Midwest faced significant challenges with multiple clinical and claims systems, creating an unsustainable IT burden. Despite the disruptive environment of the COVID-19 pandemic, the health plan successfully implemented GuidingCare®'s comprehensive suite of care management solutions in record time. This achievement was made possible through a synergistic collaboration between the health plan’s team and GuidingCare's experts.
Key Elements of Success:
Health Plan Team:
- Executive support and cross-functional collaboration
- Empowered and experienced project manager
- A culture of respect, openness, and trust
- Inclusive representation from key stakeholders
- Clearly defined timelines and goals
GuidingCare Team:
- Deep domain expertise in health plan business models and processes
- Strong project management using a proven methodology
- Team members with first-hand experience in similar roles
- A track record of successful implementations
- Commitment to meeting project timelines and goals
Implementation Timeline:
- January 2020: Deployed to a small population of commercial members
- April 2020: Transitioned Medicare, Medicaid, and additional commercial members
- September 2020: Included individual family business and new Medicare expansion
Why Choose GuidingCare?
The successful implementation highlights GuidingCare’s role as a reliable partner offering exceptional collaboration and teamwork. The health plan's leadership emphasized the importance of establishing clear expectations, maintaining presence and support among team members, and assuming good intentions throughout the process. This collaborative approach ensured that despite the challenges posed by the pandemic, the implementation was executed seamlessly.
GuidingCare’s blend of technical expertise and empathetic support makes it an ideal choice for health plans seeking to streamline their operations and improve care management capabilities.
Discover how GuidingCare can revolutionize your health plan's operations. Learn more about our comprehensive solutions and get started on your path to success today.
