Case Study: Summacare - What does being a digital health plan mean to you?

In today's changing healthcare environment, it's important for healthcare providers to embrace digital health plans. This is necessary to meet the increasing demands of customers, including members, brokers, and employers. Understanding and addressing their needs is key. Members are increasingly seeking convenient access to vital information like ID cards, plan documents, benefit details, and service costs on their mobile devices.

SummaCare, a customer of HealthEdge Source, places great emphasis on the voice of the customer by consistently gauging their needs through various channels, such as member advisory boards and broker collaborations. This continuous interaction allows the team to refine their services and maintain a competitive edge.

The team is committed to evolving and transforming to align with their members' changing expectations. Their aim is to differentiate themselves from national competitors by effectively educating and guiding members through the intricacies of their healthcare options.

By implementing a digital health plan strategy, SummaCare can enhance customer satisfaction, streamline access to information, and maintain our competitive edge.