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Understanding What Matters Most to Medicaid and Dual-Eligible Beneficiaries

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Discover critical insights from HealthEdge's comprehensive survey of nearly 3,000 healthcare consumers that reveals what drives member satisfaction among Medicaid and dual-eligible populations. This strategic webinar presents data-driven findings that health plans can leverage to enhance member experiences, optimize engagement strategies, and improve regulatory compliance outcomes. SURVEY INSIGHTS & KEY FINDINGS The 2023 research demonstrates that Medicaid and dual-eligible members report the highest satisfaction levels compared to employer-sponsored and Medicare populations. However, significant opportunities exist for health plans to enhance member experiences through targeted improvements in customer service, communication preferences, and personalized care delivery. GENERATIONAL DYNAMICS & COMMUNICATION PREFERENCES The analysis reveals striking generational differences in member expectations. Younger Medicaid beneficiaries prioritize digital communications five times more than older populations, while members aged 65+ focus primarily on cost transparency and service coverage. These insights enable health plans to develop segmented engagement strategies that optimize member satisfaction across demographic groups. REGULATORY COMPLIANCE & MARKET POSITIONING Industry experts Christine Davis and Jenny Giuliany examine the evolving regulatory landscape driving increased member satisfaction requirements. The discussion covers emerging regulations, social determinants of health integration, and omnichannel communication mandates that health plans must address to maintain competitive positioning. ACTIONABLE TECHNOLOGY SOLUTIONS Learn how health plans can implement end-to-end automation, expand value-based care programs, and deploy personalized member engagement platforms at scale. The presentation includes specific guidance on leveraging SDOH data, optimizing care management workflows, and reducing provider friction through strategic technology integration. Transform your member satisfaction approach with evidence-based strategies that drive measurable outcomes. For comprehensive insights on enhancing Medicaid and dual-eligible member experiences, visit HealthEdge.com and explore our advanced healthcare technology solutions.