AHIP Webinar: What Matters Most to Healthcare Consumers Today

Discover the critical factors driving member satisfaction in today's evolving healthcare market. This webinar reveals key findings from our nationwide survey of nearly 3,000 consumers, providing health plans with actionable insights to enhance the member experience. Learn what your members truly value, from communication preferences to the balance between high-touch customer service and self-service empowerment tools. In this session, our experts Christine Davis, Jenny Giuliany, and Rachel Krasnow offer both industry and clinical perspectives on the market dynamics shaping consumer expectations. We explore the significant impact of care management on satisfaction levels, the growing importance of social determinants of health (SDoH), and how technology can be leveraged to deliver personalized, omnichannel engagement at scale. Find out how to build trust, improve outcomes, and maintain a competitive edge by better aligning with your members' needs. For more strategic insights on how to transform your health plan, subscribe to HealthEdge and turn on notifications. To access the full research report and discover how our solutions can help you innovate, visit our website: https://healthedge.com/solutions/care-management-workflow/#guidingcare-solution-suite