Leadership

Laura Hancock

CHIEF CUSTOMER OFFICER

As Chief Customer Officer at HealthEdge, Laura Hancock brings deep institutional and industry knowledge from her diverse roles in healthcare administration. Her firsthand understanding of the client perspective allows her to deeply understand their needs and champion a customer-centric culture throughout the organization, driving satisfaction, growth, and retention.

Previously, as Senior Vice President of Client Success at UST HealthProof, Laura's vast experience in project execution, business process support, and technology was vital. She is adept at leading large, cross-functional teams and managing multi-dimensional projects with budgets exceeding $200 million. This background gives her a unique perspective, allowing her to lead a customer-focused approach that is both strategic and grounded in real-world delivery.

Known for bridging the gap between business and IT, Laura utilizes technology to streamline processes, drive efficiency, and deliver positive and measurable client outcomes. Her notable achievements include leading strategic initiatives in healthcare, negotiating contracts, and spearheading process improvements that resulted in significant cost savings. She is a trusted advisor with a proven track record of success.