New Customer Implementation Services
Ensure Your Success from Day One
You can take the risk and variability out of your HealthEdge solution implementation by taking advantage of our New Customer Implementation Services. This comprehensive set of offerings considers every aspect of your project – your business goals, your current environment, your project readiness, your team’s skills and more – and provides a dedicated HealthEdge team to drive the effort from start to successful launch.
Enterprise Transformation Assessment
Conducting an Enterprise Transformation Assessment is a critical first step in your journey to selecting and ensuring readiness to embark on the project. The assessment is designed to work backward from your desired future state by evaluating the current state of your operations and ecosystem, and then defining the enterprise-wide transformation, scope, costs and return on investment necessary to gain approval.
If you have already conducted your Enterprise Transformation Assessment, we can move directly to the HealthEdge One Assessment. This is a targeted assessment designed to evaluate the scope, cost and timeline to implement the HealthEdge One solution as part of your Enterprise Transformation program.
We begin by working with you to fully articulate what a successful implementation will look like for you and your organization, giving us a clear target to aim for.
We engage all key stakeholders to gain consensus and ensure that all teams move forward in sync.
Capabilities & High-Level Requirements
We explore your in-house capabilities and how they map against the requirements of the project. This enables us to identify strengths and areas where additional resources are needed.
A detailed evaluation of your current environment provides us with a deeper understanding of what will be necessary to fulfill the project goals and meet agreed-upon timetables.
Implementation Program Planning
The Implementation Program Plan gives everyone a detailed, step-by-step guide to the implementation effort.
We work with you to set up governance practices that everyone will follow throughout the implementation project.
Full End-to-End Transformation Lifecycle Support
This service offering applies to all new customers and provides complete Transformation support throughout the implementation and migration to the HealthEdge platform. Assesses organizational readiness, program governance, requirements and capability needs (people, process and technology); Defines comprehensive transformation strategy, scope, approach, budget and program plan for the Execute phase; Ensures transformation program is aligned with the Health Plans overall program and product roadmap; Program management and governance of all implementation activities; HealthEdge-led business and technical configuration; HealthEdge product training and train the trainer
Shared End-to-End Transformation Lifecycle Support
This service offering is available to existing customers with HealthEdge experience who are looking to expand their use of the product across new Lines of Business or additional products. Applies to customers able to support the majority of the build scope, those with HealthEdge experience, or those working with an implementation partner. Assesses organizational readiness, program governance, requirements and capability needs (people, process and technology); Defines comprehensive project scope, approach, budget and project plan for the Execute phase; Ensures transformation program is aligned with the Health Plans' overall program and product roadmap; Project management and governance of all implementation activities; Shared business and technical configuration; HealthEdge product training and train the trainer
Governance and Advisory Support
This service offering is available to existing customers with extensive HealthEdge experience or those in a BPaaS arrangement who are looking for consulting expertise. Assesses consulting needs to support the project (people, process and technology); Defines consulting scope, approach, budget and project plan; Advisory services throughout the project; Knowledge share