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Implementation Services

Implementation Services

A Foundation for Success

Implementing a new technology system is an opportunity to transform your business, but it requires strategic planning and a structured approach.

HealthEdge is your trusted implementation partner. Our implementation experts possess extensive product knowledge, years of experience leading customers through complex implementations, and proven methodologies and frameworks to save time and reduce costs. Our goal is to understand where you want your business to go and build the roadmap to help you get there.

Happy group of business people discussing strategy during team meeting at the office desk together

Support Tailored to Your Needs

Implementations come in all shapes and sizes, and our team is here to guide you every step of the way. Whether you’re a new customer deploying a HealthEdge solution, an existing customer expanding your business on HealthEdge systems, or a BPaaS partner supporting health plans on HealthEdge technology, our Professional Services team is committed to helping you achieve your business goals. We provide the following support to guide you through an efficient, seamless implementation.

Customer success what to expect

Readiness Assessments and Strategic Planning

  • Comprehensive Readiness Assessments: Evaluate your organizational readiness, program governance, requirements and capability needs across people, processes, and technology.
  • Strategic Implementation Planning: Establish an implementation strategy, clearly defined scope, actionable approach, structured budget, and a robust program plan for successful execution.

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    Business Alignment and Governance

  • Business Alignment: Ensure every aspect of your implementation aligns with your organization’s overall goals and product roadmap.
  • Expert Program Management: Oversee all implementation activities, ensuring thorough program governance and efficient execution.

    • Customer success striving understand

    Configuration and Training

  • Tailored Configuration: Support both the business and technical configuration of HealthEdge solutions to meet your specific operational needs.
  • Effective Training: Prepare your teams - through comprehensive product training and train-the-trainer programs – to confidently manage and maximize their HealthEdge solutions.

    • Customer success continuously monitoring data