The HealthEdge Wellframe™ Solution Suite
Engage Your Full Member Population
HealthEdge's Wellframe Digital Member Engagement platform empowers health plans to reach their entire member populations, encouraging consistent connection and completion of important health assessments. By leveraging advanced digital tools, care teams can identify potential health or social determinant concerns before they escalate, enabling a proactive approach to maintaining member well-being.
Traditional care approaches often overlook opportunities to foster meaningful engagement with low-risk members, leaving critical insights on their health unaddressed. Wellframe provides a smarter pathway by facilitating continuous interaction and simplifying the assessment process. These tools enable health plans to transform routine touchpoints into proactive strategies, uncovering hidden challenges and empowering members to take charge of their long-term health with confidence and clarity.
Features
Digital Assessments
Digital assessments and surveys delivered via SMS or email enable health plans to efficiently engage broad member populations in multiple modalities.
Member Experience
An intuitive member experience helps health plans foster stronger connections with members by providing a secure, easy-to-use digital channel. Members are empowered to share health information and concerns, driving increased engagement and more trusting relationships.
Staff Insights
Modern reporting capabilities provide visibility into clinical insights and member population trends, enabling care teams to triage support for members, uncover hidden challenges, implement early interventions, and engage members in their own health journeys for improved outcomes.
Assured Privacy and Security
Privacy and security are baked into the core of our technology. In addition to HIPAA and AICPA SOC2 compliance, our platform offers application security through single sign-on (SSO), strong password requirements, and multi-factor authentication. Plus, you benefit from the infrastructure security strengths of the Google Cloud Platform (GCP).
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Why We’re Different
Clinician-Led Expertise
Our physician-led organization is supported by a robust team of clinicians with more than 450 years of combined experience. This helps ensure our solutions are thoughtfully designed to tackle real-world healthcare challenges.
Comprehensive Digital Engagement
Consolidate your digital member engagement ecosystem with a singular solution designed to support diverse member populations across varying clinical conditions, risk levels, and lines of business.
No Wrong Front Door
Our flexible member experience options, available through a mobile app, web-based platform, or embedded in your health plan’s digital assets, empower you to connect with members wherever they are.
Solutions for Every Stage of Digital Maturity
Whether your health plan is just beginning to modernize workflows or refining a sophisticated ecosystem, our adaptable platform scales to support plans at all stages of digital maturity.
Proven Outcomes
Wellframe is proven to enhance clinical outcomes with $1,923 in cost savings per member, a 9% decrease in emergency room visits, and a 17% reduction in inpatient admissions, while expanding staff capacity. On average, payers see a 200% increase in active caseload size for clinicians and care providers.
Customer-Centric Innovation
We are dedicated to meeting health plans where they are, guided by a dynamic feedback loop that amplifies the voices of our customers, ensuring our solutions evolve seamlessly with the market’s ever-changing demands.
Partnership and Cobranding
We collaborate with your organization to drive digital transformation through seamless implementation, member onboarding, and staff education, enhancing your member engagement while keeping your brand at the forefront.
HealthEdge Care-Wellframe Integration
HealthEdge Care-Wellframe is a scalable, flexible integration that brings together GuidingCare, our full-spectrum care management platform, with Wellframe in one unified solution, offering health plans a comprehensive package with the right tools to transform their care management function. The Care-Wellframe integration enables health plans to:
- Streamline Care Management Workflows: Fully integrated solution provides care managers with comprehensive member view through a singular care management platform – no swivel chair
- Enhance Member Engagement: Meet members where they are on their own terms through omnichannel communication and a multi-modal digital front door
- Scale Care Management Resources: Maximize care manager efficiency to support more members with dynamic decision support tools, alerting logic, and instant access to clinical and community SDOH resources
With Care-Wellframe, health plans unlock the power to revolutionize care management operations and elevate member outcomes, all through a seamless, unified solution designed for impact and scalability.
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