Care managers enter the healthcare field to support patients—not drown in paperwork. Yet for many, that’s the daily reality: hours spent sorting through handwritten notes, summarizing past encounters, and piecing together a member’s story before the next touchpoint. It’s time-consuming, mentally exhausting, and pulls focus from what matters most—delivering meaningful, one-on-one care.
The increasingly heavy documentation burden is one of the leading causes of burnout in care management. According to a recent study, nearly 75% of health workers say documentation impedes patient care. Each member interaction can generate pages of notes—some structured, some freeform, captured through chats, assessments, or phone calls. Without a tool to bring it all together, care managers are left to manually sift through scattered information just to surface key facts and decide what to do next. It’s not just inefficient—it’s unsustainable.
The Care Management Note Summarizer from HealthEdge GuidingCare® aims to change that.
What is the Care Management Note Summarizer?
This generative AI-powered feature, embedded within the GuidingCare platform, transforms how care managers work by summarizing lengthy, complex notes in a matter of seconds. Instead of spending 30 minutes manually reviewing past documentation, care managers can quickly understand what information matters most, freeing up time and mental bandwidth for more personalized, effective care.
The summarizer pulls in everything from historical care manager notes to chat transcripts and distills it into a clear, actionable summary. It’s not just a passive reporting tool; it actively identifies gaps, flags new opportunities, and suggests additional goals or interventions that can be added to a member’s care plan. It even surfaces personal context—like a member mentioning their pet was sick—to allow care managers to personalize interactions, build rapport, and strengthen trust.
This isn’t a one-size-fits-all solution. The Care Management Note Summarizer is purpose-built for the data environments and workflows that exist within GuidingCare. It’s also been specifically trained to understand how clinical information is documented and how that documentation translates into care decisions. That means it delivers more relevant, targeted insights than generic AI tools—insights that align with both compliance needs and care quality goals.
The Hidden Costs of Administrative Work
Without this feature, hidden costs of administrative work can pile up quickly. Care managers must spend excessive time digging through notes, which delays care, strains team capacity, and increases the likelihood of missed information. In the worst cases, members may have to remind their care managers about prior conversations, eroding trust and confidence.
Early users are already seeing a difference. Initial feedback from care managers using the Care Management Note Summarizer points to meaningful time savings and a noticeable improvement in the quality of member interactions. Care managers also report feeling more prepared going into encounters—and less overwhelmed by documentation afterward.
Responsible AI Innovation at HealthEdge®
As with any AI innovation, responsible development is critical. HealthEdge has established a robust internal AI Governance Committee that includes leaders from product, engineering, compliance, and security. This team ensures that every AI use case meets evolving industry standards for ethics, transparency, and fairness. They also actively monitor external frameworks—such as guidance from the NIST AI Risk Management Framework and the latest discussions from the NIST AI Healthcare Council—to align internal practices with leading regulatory and ethical standards in the healthcare space.
This transparency and accountability are key to adoption and ongoing evolution. HealthEdge understands that organizations can’t just tack on an AI solution—they need confidence in how it’s designed, deployed, and maintained. That’s why every implementation is guided by best practices and clear communication with customers.
The current summarization capability is just the first step. HealthEdge is already working on expanded functionality, including digital assistants that can fetch and present information on command, conversational interfaces, and AI-driven automations that draft messages or update care plans directly.
These tools aren’t replacing care managers—they’re amplifying their capacity. By lightening the administrative load, AI gives care managers more time to do what they do best: support, guide, and build lasting relationships with members.
The Care Management Note Summarizer is a step forward in modernizing care management. And it’s only the beginning of what’s possible with AI-powered innovation from HealthEdge.
To explore how HealthEdge is shaping the future of care with responsible, practical AI, visit Artificial Intelligence | HealthEdge.
