Spec-Driven Development: How AI Tools Turned a 2-Week Project into a 4-Hour Sprint

AI is reshaping how software gets built—enabling faster delivery, real-time iteration, and deeper collaboration between technical and business teams. At HealthEdge®, we’re exploring how AI-driven tools can streamline development while maintaining the precision required for healthcare technology. During a recent internal bootcamp, we put this concept to the test, and the results were game-changing.

For decades, product development has followed the same playbook: write extensive product requirement documents (PRDs), create detailed technical specifications, and document requirements. Teams invest weeks in upfront planning but still miss requirements and experience defects. The uncomfortable truth is that more documentation doesn’t necessarily lead to better outcomes.

Our recent AI bootcamp revealed a different path forward. In only four hours, paired teams of developers and executive leadership built fully functional applications that would normally take 1-2 weeks. But the real breakthrough wasn’t speed. It was what happened to the traditional process. When you can build working software in hours instead of weeks, the whole dynamic changes:

  • Requirements stop being documents and become conversations.
  • Stakeholders see what they’re getting while there’s still time to course-correct cheaply.
  • Engineers and business leaders iterate together on actual, interactive software, figuring out what to build by building it rather than trying to specify it perfectly up front.

AI accelerates the implementation work, but the critical decisions about domain logic, compliance requirements, and business rules still require human expertise. The tools handle the coding, and developers can focus on the judgment calls that actually matter.

Why We Needed to Experience It, Not Just Discuss It

Our executive team had heard about AI’s potential to transform workflows. Developers knew these tools could accelerate development. Yet the gap between theoretical understanding and realized value remained wide. We needed to demonstrate the spec-driven development experience firsthand to show, not tell, how AI tools fundamentally change what’s possible.

The bootcamp was designed as a competition. We paired developers with executive leaders, assigned team members to simulated business roles, gave them 4 hours to build, and then presented keynote demonstrations of their solutions to judges.

Building a Customer Sentiment Navigator in Record Time

My team tackled a genuine business need: a navigator that aggregates customer sentiment across call transcripts, emails, and support tickets. The requirements included time-series visualizations to show emotional trends per customer, actionable item tracking with status management, and integration hooks for care management workflows. Conservatively, this would take 1-2 weeks. We had four hours.

Figure 1: The customer sentiment navigator showing active alerts and trend visualization

As part of HealthEdge’s partnership with AWS, we received early access to Kiro, a new integrated development environment (IDE), that flips the traditional coding paradigm. Unlike copilot-style tools that suggest code line-by-line, Kiro emphasizes requirements refinement and architectural design first. I fed our product requirements document into Kiro, and it generated comprehensive requirements and design documentation. Following my edits and approval, Kiro transformed the documentation into a granular task breakdown.

Title: Kiro Interface - Description: Kiro generating requirements and design documents

Figure 2: Kiro’s workflow – transforming PRD into requirements, design, and task list

Once the task breakdown was ready, Kiro went to work. It moved methodically through each task, implementing features one at a time. You could watch it work: build the data models, wire up the API endpoints, create the UI components. Within 30 minutes, we had a working application with LLM-powered sentiment analysis, dashboard visualizations, and core workflow functionality.

The Parallel Productivity Advantage

The parallel productivity unlocked here defines spec-driven development. While Kiro refined the application autonomously—fixing performance bottlenecks and correcting visualization bugs—I could context-switch completely to support teammates with their other tasks across their assigned personas.

When I noticed issues, conversational debugging replaced traditional reproduction steps and stack traces. “Sentiment analysis is running on app startup and slowing everything down.” Kiro understood the implication, refactored to asynchronous processing, and validated the fix. The feedback loop became describe-resolve-validate instead of write-test-debug-fix.

With time remaining, we added automatic JIRA ticket content generation for critical sentiment indicators—a feature that would normally trigger sprint planning. I described the requirement, and Kiro generated properly formatted ticket content using an LLM. This crystallized something important: spec-driven development doesn’t just compress timelines—it fundamentally expands what you can achieve within fixed constraints.

Title: Sentiment Detail View - Description: Detailed sentiment analysis with AI-recommended actions

Figure 4: AI-generated actionable insights from sentiment data

When Experience Transforms Understanding

Four hours later, our team had built a production-quality customer sentiment navigator with LLM-powered analysis, interactive dashboards, actionable item tracking, and automated JIRA ticket content generation. We prepared our keynote and finalized deliverables for each persona, then demonstrated them to judges.

The reaction wasn’t just excitement about the output. It was recognition that something fundamental had changed. Executive leaders who stepped outside their comfort zones saw how AI could transform workflows across functions. Financial modeling, requirement refinement, design iteration, and content creation—all accelerated through AI assistance. Everyone left understanding this wasn’t an incremental improvement. This was a new operating model.

For HealthEdge’s comprehensive healthcare technology platform, the implications ripple outward. Developers can redirect energy from boilerplate implementation toward genuine complexity: core administrative processing logic, care management workflows, payment integrity algorithms, and the intricate integrations connecting health plans, providers, and patients. The spec-driven development experience accelerates the tedious while preserving space for intellectually demanding work.

From Prototype to Production

The bootcamp demonstrated spec-coding’s sweet spot: bringing ideas to life rapidly for customer demos, gathering feedback, or adding quick value to existing workflows. The path from prototype to production is straightforward—continue prompting the LLM to integrate features into larger codebases, connect to production infrastructure, and harden security. This makes spec-driven development particularly valuable for customer engagement: need to show a prospective client how their workflow could improve? Build it in an afternoon with real data and clickable interfaces.

The Boundaries and the Future

Spec-driven development is powerful precisely because it’s human-directed development. Throughout the bootcamp, I remained responsible for architectural decisions, requirement validation, and output quality.

In healthcare technology specifically, this oversight is non-negotiable. AI tools don’t inherently understand HIPAA compliance, clinical workflow requirements, or regulatory complexity. The AI-driven development experience accelerates implementation, but domain expertise and compliance obligations remain firmly in human hands.

This bootcamp validated that spec-driven development represents a clear competitive advantage for healthcare technology companies. As HealthEdge evaluates broader adoption of tools like Kiro, we’re exploring how to build capacity to deliver customer value at unprecedented speed.

The core insight from this evaluation is clear: spec-driven development isn’t a novelty or a shortcut. It’s the new baseline for what effective software development looks like in healthcare technology.

And once you’ve experienced it, there’s no going back to the old way.

 

The Multi-tool of Digital Health: Why Health Plans Are Choosing Wellframe for Member Engagement 

In an industry flooded with point solutions, health plans are realizing that using more tools don’t necessarily lead to more value. From member engagement apps and wellness portals to survey systems and analytics dashboards, most payers have built a digital collection of disconnected point solutions that promise efficiency but often result in higher costs, complexity, and frustration.

And heading into 2026, the stakes for health plans couldn’t be higher.

The cost of complexity in healthcare is reaching a breaking point. According to the Commonwealth Fund, administrative spending in the U.S. healthcare system climbed to nearly $1.1 trillion in 2024, accounting for more than one-quarter of all healthcare costs. Despite record spending on technology, operational efficiency continues to lag behind. KLAS Research reports that the average health system now manages more than 50 separate digital vendors, noting that vendor sprawl “drives up costs and stalls transformation.”

Each additional tool introduces new logins, integrations, and data silos, adding friction for staff and confusion for members. The result?

  • Members receive inconsistent outreach from multiple systems and vendors.
  • Care teams spend valuable time toggling between disconnected platforms instead of engaging with members.
  • Leadership struggles to quantify ROI or link engagement investments to measurable outcomes.

In a year defined by rising costs, workforce shortages, and heightened consumer expectations, health plans can no longer afford this fragmentation. The message is clear: consolidation of member engagement and care management is essential to delivering a simpler, smarter, and more cohesive member experience.

Why Vendor Consolidation Can’t Wait

Health plans are under mounting pressure to simplify operations, deliver measurable results, and reduce costs. Industry analysts report that while many payers are consolidating digital engagement tools, they are also investing in consumer experience strategies this year.

The real bottom line? Forrester predicts that payers can reduce operating costs by up to 30% when digital engagement, care management, and analytics are unified within a single platform.

Shifting to an integrated digital ecosystem isn’t just an IT project—it’s a strategic imperative to improve agility, control costs, and retain members.

Enter HealthEdge Wellframe™: The Multi-tool of Digital Health

Wellframe redefines what it means to engage, support, and empower members. Instead of managing a patchwork of vendors, the platform delivers a connected digital ecosystem that integrates:

Health assessments and analytics: Predictive insights, social determinants of health screening, and actionable care alerts.

Care management: Bi-directional communication, 70+ clinical programs, and real-time insights that empower care teams.

Member engagement: Personalized communication through chat, surveys, digital outreach, and self-service resources.

The impact speaks for itself:

  • 2x increase in active caseloads and 6x more interactions with members
  • 91% improvement in successful outreach rates
  • $1,923 average savings per member within three months
  • 9% reduction in ER visits and 17% fewer inpatient admissions among multimorbid members

With a 4.8 out of 5 App Store rating and more 70% of onboarded members engaging in the first 30 days, Wellframe doesn’t just replace multiple point solutions—it replaces the friction that comes with them.

The Strategic Value of Simplification

For payers, consolidating digital tools around a single platform like Wellframe drives three critical outcomes:

1. Operational Efficiency

By replacing multiple vendor contracts, integrations, and redundant workflows, payers cut administrative complexity and improve staff productivity. Care managers supported by Wellframe report an 83% increase in efficiency, allowing them to serve more members without adding staff.

2. Financial Control

Fewer platforms mean lower licensing and maintenance costs, and clearer ROI. Wellframe’s integrated data model reduces vendor overlap and allows real-time performance tracking across engagement, satisfaction, and health outcomes.

3. Strategic Agility

As regulatory and market conditions evolve, a unified ecosystem enables faster adaptation. Seamless integration between GuidingCare and Wellframe provides a future-ready foundation for innovation, including AI-powered workflows that already save care managers 8–10 minutes per interaction.

From Toolboxes to Transformation

The days of managing five vendors to achieve one outcome are over. Health plans that continue to rely on fragmented systems risk falling behind competitors who can act faster, operate leaner, and engage members more effectively.

By replacing siloed point solutions with Wellframe’s unified digital health ecosystem, payers can finally achieve what every health plan promises but few deliver: a connected, personalized, and efficient member experience.

See how a Blue Cross Blue Shield plan partnered with Wellframe to improve healthcare navigation, reduce unnecessary emergency department visits, enable member outreach, and more. Read the case study: ” How To Build A Digital Adoption Ecosystem And Deliver Greater Value To Members.”

 

Beyond a Vendor: How HealthEdge® Wellframe is a True Digital Health Partner 

Health plan leaders have dozens of digital solutions to choose from—so many that it can feel like real partnership is rare. Too often, vendors deliver software and walk away, leaving health plans navigating complex systems, shifting regulations, and employee upskilling alone while staff tackle day-to-day responsibilities. As a result, technology that looks good on paper fails to enable real change.

Why? Real transformation starts when technology comes with a partner, not just a platform.

HealthEdge Wellframe™ brings the human touch back to digital health. As a comprehensive care management and member engagement platform, Wellframe helps health plans combine adaptable technology with hands-on partnership to improve outcomes and create better member experiences. Our platform extends the reach of care teams through mobile-first engagement, two-way communication, and data-driven insights that bring the right support to members at the right time.

And we know technology alone isn’t enough. That’s why we pair every solution with hands-on partnership—guiding health plans through change management staff training, and continuous optimization. Because solving healthcare’s toughest challenges always requires people behind the technology who are deeply committed to progress.

Partnership That Starts Before Day One

Collaboration between HealthEdge and our Wellframe customers begins long before contracts are signed. While many vendors show up after the ink is dry, our engagement starts in the earliest stages of discovery.

During the sales process, subject matter experts sit shoulder-to-shoulder with potential clients to assess readiness—not only a health plan’s technology ecosystem, but organization and culture. Our implementation team looks closely at leadership alignment, care management capacity, and digital fluency across the workforce to help build a foundation that supports lasting transformation. When an organization is aligned from day one, digital solutions can take root, scale, and evolve along with the people who use them.

This early collaboration also helps ensure that by the time implementation begins, every stakeholder—from executive sponsor to care manager—understands not only what they’re implementing, but why. That clarity is what turns a deployment into a shared mission.

A Foundation Rooted in Flexibility

The Wellframe platform isn’t a one-size-fits-all solution. It’s a toolkit of digital resources designed to adapt to the unique needs, priorities, and maturity level of every health plan. This means some health plan customers begin their digital journey by implementing the HIPAA-compliant two-way chat, while others roll out comprehensive digital care programs to increase care capacity and member engagement.

Wellframe’s flexible design means clients can move at their own pace, scaling thoughtfully as their digital capabilities change. Whether a payer’s goal is to streamline communication, expand care management reach, improve member satisfaction, or strengthen competitive positioning, Wellframe helps provide the foundation to achieve it.

After Go-Live: Enter the Real Work

Many technology vendors fade into the background once implementation is complete. At HealthEdge, we recognize that digital transformation isn’t a destination—it’s a continuing evolution.

After implementation is complete, our team supports every client via a dedicated customer success manager, customer partner, and digital adoption expert. These teams remain embedded throughout the client’s lifecycle, offering consulting, coaching, and troubleshooting as payer goals shift and new challenges emerge. This commitment goes beyond technical support to deliver an enduring relationship rooted in shared accountability and long-term outcomes.

Guiding Change from Within

One of the greatest challenges in digital transformation isn’t the technology—it’s the people. Health plan staff that are accustomed to phone-based workflows often need support to transition to digital channels that feel less defined but more continuous. Recognizing this, Wellframe invests heavily in change management and upskilling resources tailored to every level of client organizations.

Our Digital Adoption and Clinical Enablement teams provide managers and clinicians with structured training on the how and why of digital care management. This includes practical coaching materials, leadership communication templates, and persona-based guides that address common barriers like hesitancy and administrative fatigue.

We also help health plans identify and cultivate internal champions who can advocate for digital transformation, helping make sure momentum doesn’t stall after implementation. This thoughtful, human-centered approach helps customers move beyond adoption to integration, where digital engagement becomes part of the organization’s internal structure.

Transforming Capacity and Care Delivery

For many payers, partnering with Wellframe unlocks a level of previously impossible scalability. Care teams that once supported a limited number of members by phone can now engage twice as many through scalable digital channels. Programs that were once resource-constrained—like maternal health, chronic condition management, or care transitions—also become more easily scalable through automation and asynchronous communication.

By empowering non-clinical staff to take on supportive digital roles and freeing clinicians from repetitive outreach, Wellframe empowers health plans to serve more members without increasing headcount – ultimately helping improve operational efficiency and supporting greater member satisfaction. In short, our technology amplifies the human touch rather than replacing it.

Continued Collaboration

Wellframe’s partnerships are built for longevity, meaning check-ins often evolve into strategic discussions about growth, optimization, and innovation. When clients want to expand to new populations or experiment with new workflows, Wellframe experts bring best practices, benchmarking insights, and lessons learned from our network.

Because every health plan ecosystem is different, our team tailors recommendations accordingly. Some clients need intensive support following leadership changes or internal restructuring. Others seek quick advice to troubleshoot engagement metrics or improve conversion rates. Whatever the need, our goal is to help clients evolve confidently with the platform.

Connection Across the HealthEdge Ecosystem

As part of the integrated HealthEdge ecosystem, Wellframe extends the value of partnership through deep integration with HealthEdge GuidingCare®, a unified care management solution that brings care teams, data, and workflows together to better support member care journeys. The Care-Wellframe integration allows health plans to seamlessly combine member-reported data with clinical and operational insights, creating a more complete picture of each member’s health journey.

This ultimately allows care teams to act faster by eliminating redundant workflows and reducing “phone-tag” inefficiencies. By putting actionable insights directly in the hands of care managers, health plans can deliver more coordinated, personalized care.

The Human Difference

What truly sets the Wellframe team apart is the culture of empathy, collaboration, and curiosity that drives every engagement. Our teams don’t simply implement software; they build relationships grounded in trust and mutual success.

That commitment—to learn alongside our partners, to iterate together, and to always keep the member relationship at the center—is what makes Wellframe more than a product. It’s what makes us a true transformation partner through HealthEdge.

See how Wellframe is helping health plans nationwide address population health through whole-person care. Download our eBook, “Advancing Population Health: Strategies for Health Plans Navigating Change, Compliance and Innovation.”

Simplifying Vendor Complexity with Member Engagement: Supporting Smarter Consolidation for Health Plans 

Better outcomes, lower costs: Why health plans are turning to HealthEdge® Wellframe

Across the healthcare industry, many health plans grapple with vendor sprawl—a web of disparate systems and point solutions for care management, member engagement, reporting, and compliance. While these tools were often adopted in piecemeal fashion to meet specific needs, they now create data silos, operational inefficiencies, and rising administrative costs.

The 2025 HealthEdge Annual Payer Market Planning Report highlights that 54% of payer leaders cite cost management as their top challenge, while 52% are focused on care management improvements and digital transformation initiatives. A key strategy to address these challenges is vendor consolidation, but many plans struggle to identify solutions robust enough to replace multiple disconnected systems.

Vendor Sprawl: The High Price Tag 

Multiple vendors mean multiple contracts, systems, and workflows. The result?

  • Fragmented data: Care teams can spend significant time piecing together member information across platforms, limiting their ability to deliver coordinated care.
  • Duplicative costs: Overlapping licenses and maintenance fees can eat into already-tight budgets.
  • Staff inefficiency: Teams must learn and support several systems, which contributes to burnout and frustration, increases confusion, and ultimately slows care delivery.
  • Compliance risks: Inconsistent data and reporting processes increase the risk of regulatory non-compliance.
  • Poor member experience: Just like care teams, members can face confusing, disconnected digital touchpoints rather than a seamless journey rooted in customer experience (CX) best practices.

As one health plan leader shared, “We were always looking for these point solutions and then trying to stitch them together; it consumed time and resources. So, we looked for a best-in-class platform and found it with HealthEdge.”

Why Consolidation Matters  

Healthcare organizations face increasing pressures: rising care costs, evolving regulations, and heightened member expectations for digital-first experiences. According to the same HealthEdge survey indicated above, 62% of health plan leaders view modern, integrated technology as the number one way to achieve organizational goals.

Simplifying vendor complexity through consolidation offers health plans the ability to:

  • Reduce costs by eliminating redundant vendors and streamlining technology contracts.
  • Simplify compliance with centralized reporting and automated workflows.
  • Improve member outcomes through unified data and AI-driven insights.
  • Enhance provider collaboration with consistent, real-time information sharing.
  • Build agility to scale and adapt to new regulations and market demands.

How HealthEdge Wellframe™ Simplifies Complexity and Drives Consolidation 

For many health plans, vendor sprawl creates roadblocks at every turn—from disconnected member experiences to staff inefficiencies. The HealthEdge Wellframe solution, a digital platform that helps health plans engage members and coordinate care, provides a single, integrated solution that eliminates those barriers and brings everything under one roof.

Unifying care management and engagement: Instead of juggling multiple apps and systems, the HealthEdge® Care-Wellframe integration combines the GuidingCare® care management solution with Wellframe to create one cohesive for care coordination and delivery platform. With this integrated solution, care teams gain a comprehensive view of each member and a set of guided workflows to enable faster decision-making.

Breaking down data silos: Real-time, API-driven integrations connect Wellframe to the broader HealthEdge ecosystem. This seamless flow of information eliminates manual processes and ensures teams have accurate, up-to-date insights for both operational and clinical decisions.

Scaling without adding staff: Wellframe’s AI-driven triage logic, dynamic decision support, and automated care programs allow care managers to handle larger caseloads, freeing up time to focus on high-value interactions.

Delivering a seamless member experience: Members engage through a single, user-friendly app or web portal for health education, two-way communication, and resources—removing the confusion of multiple logins or fragmented tools.

Simplifying vendor management: By consolidating disparate tools into one trusted solution, Wellframe reduces IT overhead and simplifies vendor oversight. This streamlining saves time, lowers costs, and strengthens relationships with both members and providers.

Real-World Impact: Better Outcomes, Lower Costs

Health plans using Wellframe have achieved measurable results, including:

One Blues plan care manager summed it up perfectly:

“I can manage a larger number of members with less time spent over the phone. Wellframe has streamlined the entire process for me to focus on what members truly need.”

Vendor Consolidation in Action

A regional health plan serving nearly 500,000 members partnered with HealthEdge to replace its patchwork of legacy systems with a member-centric digital ecosystem. By leveraging the Care-Wellframe integration alongside HealthRules® Payer, the plan gained near real-time visibility into authorizations and member interactions, improving both operational efficiency and member outcomes.

Another plan migrated 500,000 Medicaid and D-SNP members to the GuidingCare solution, cutting licensing costs by nearly $500,000 annually and simplifying compliance reporting across all populations.

The Future of Connected Care 

Vendor consolidation is more than a cost-saving initiative—it’s a strategic move to help future-proof health plans. By unifying workflows and data under one ecosystem, organizations can deliver the seamless, digital-first experience members expect while driving operational and financial efficiency.

Wellframe gives health plans the power to:

  • Eliminate data silos and streamline vendor portfolios.
  • Enhance care management with scalable digital tools.
  • Improve engagement, outcomes, and satisfaction for members and providers alike.

As healthcare organizations face mounting pressures, the time to simplify and consolidate is now. With Wellframe, health plans can replace fragmentation with focus—and build a foundation for better care, lower costs, and lasting growth.

Discover how GuidingCare enables interoperability and regulatory compliance for healthcare payers. Download our guide, “Future-Proof Your Health Plan with HealthEdge GuidingCare®: FHIR-Driven Solutions Enable Compliance.”

The Experts Behind the Innovation @ HealthEdge: A Q&A Session with Mark Mucha

By Rob Duffy, CTO, HealthEdge

It’s easy to talk about innovation in healthcare technology; it’s harder to build it in a way that scales for health plans and improves real outcomes. At HealthEdge, we’re doing both. In this fireside-chat style Q&A, I sat down with Mark Mucha, our new Enterprise Architect at HealthEdge, to explore how his background, mindset, and day-to-day work fuel product innovation and modern engineering practices across our portfolio of solutions.

Rob: Let’s start with the basics: What does an enterprise architect at HealthEdge do?

Mark: It’s a newer title for me, and honestly, in this role, I wear a lot of hats. I participate in and run architecture reviews, offer guidance to teams, and, when it helps, I embed directly to write code or troubleshoot. I spend time on enablement—training and mentoring across our tech leadership group and the broader independent contributor (IC) community. I also pitch in wherever there’s a gap: coordinating with AWS on training rollouts, helping plan on-sites and off-sites, and joining early M&A conversations to understand how new capabilities could fit and add value. In short, I’m here to unblock teams and connect dots. Sometimes that’s a design decision, sometimes it’s hands-on help, and sometimes it’s just getting the right people together so we can move faster for our customers.

Rob: You’ve said before that “code never lies.” How do you ramp up so quickly on unfamiliar systems, and how does that translate to innovation for our customers?

Mark: I start with the source: read the code paths that matter, instrument what isn’t observable, and follow the data. Curiosity is the superpower here. I triangulate from multiple lenses, like unit tests, metrics dashboards, error logs, API contracts, even production traffic patterns, and build a mental model fast. That discipline uncovers truths about latency, reliability, and maintainability that conversations alone can miss. For health plans, that means we modernize carefully—keep what works, fix what doesn’t, and roll out well-tested changes in small but meaningful steps.

Rob: You shared with me a memorable line—you like to automate yourself out of a job. Where did that come from, and what does it mean inside HealthEdge?

Mark: The line comes from a very real moment early in my career. I was on a missile program at Lockheed Martin, and my task was to drive a GUI the same way, over and over, all day. It was mindnumbing and errorprone. On the first day, I thought there had to be a better way to do this. I put together a small automation that clicked through the workflow exactly the way the team needed, reliably and fast.

I thought that meant I could hand it off and move on to something more challenging. Instead, they decided to keep me on and have me automate more processes. That was the lesson: when you automate a painful process, you don’t make yourself irrelevant—you make the work better for everyone, and your responsibility shifts to improving and maintaining the new, cleaner path.

That mindset stayed with me. Whenever I’m working on something that I really don’t like, I force a new lens: how do we make this better—for me, for the team, for the next person who touches it? Sometimes the answer is automation; sometimes it’s changing the process. At HealthEdge, that shows up in cutting repetitive steps, writing down what works so others can reuse it, and creating simple paths so teams can focus on solving real-world problems for health plans.

Rob: You’ve also served in the military. How did that experience shape how you lead and build software?

Mark: The military gave me three things I still rely on every day: structure, mentorship, and camaraderie. Structure taught me to value clear goals and preparation. Mentorship showed me what good leadership looks like and why teaching is part of the job. And camaraderie—working in a team where people look out for each other sets the tone for how I show up at work. At HealthEdge, that translates to listening first, being dependable, and creating space for others to do their best work. When teams have clarity and trust, good software follows.

Rob: We talk a lot about bringing modern best practices into health insurance. What does that look like on the ground?

Mark: For me, it starts with people and purpose. I’ve always wanted my work to make a difference, and that shows up in small ways—like building educational video games with my daughter and paying attention to how real users learn. In our products, that translates to listening first, learning from the folks closest to the work, and removing friction they feel every day. I like environments where I’m empowered and can empower others—give teams clarity, trust them to execute, and create space to ask good questions. When we do that, the “best practices” take care of themselves: we tighten feedback loops, write down what we learn, and improve the experience one pragmatic step at a time. No heroics—just steady, human-centered progress that helps our customers and the members they serve.

Rob: Mentorship and community-building seem to be core to your approach. Why does that matter in a product organization like ours?

Mark: Innovation is a team sport. I host a monthly AMA so individual contributors have a direct line to technology leadership. The intent is simple: surface friction early, spot patterns across teams, and close the loop quickly. Mentorship is part coaching, part matchmaking—I don’t know everything, but I can connect people to the right partner or pattern. We invest in clear growth paths, study groups for certifications, and short, hands-on coaching sessions in the areas teams ask about most—observability, cost optimization, secure-by-default services, and FHIR workflows. Strong communities de-risk delivery because knowledge isn’t trapped; it moves.

Closing Thoughts 

Spending time with Mark is a reminder of what makes HealthEdge special: builders who pair humility with high standards, and who care as much about people as they do about systems. Mark brings that mix every day—and he’s part of a broader, cross-functional team of experts that spans the entire HealthEdge portfolio. Architects, product managers, SREs, clinicians, data scientists, designers—seasoned veterans working shouldertoshoulder with phenomenal new teammates who’ve recently joined us from across healthcare and enterprise technology backgrounds.

Driving AI Transformation Through Strategic Learning: HealthEdge’s Multi-Channel Approach 

At HealthEdge, we know that deploying AI tools is just one piece of the puzzle. True transformation happens when people across the organization not only understand what AI can do but also begin to apply it in ways that elevate their day-to-day work. That belief has guided our approach to learning and development as we scale AI adoption.

Our teams span a wide range of roles from claims analysts and care managers to product leads and engineers. That diversity requires a learning strategy that can meet people where they are, whether they’re just beginning their AI journey or already building solutions. To help make that happen, we’ve built a multi-channel learning ecosystem that combines centralized resources, live expert-led sessions, self-paced development, community interaction, and continuous feedback.

Multi-Channel Learning Modalities

The AI Hub: Centralizing Knowledge Resources: We established a centralized AI Hub on the HealthEdge intranet platform, serving as the single source of truth for AI learning resources. This hub houses curated content, including top AI podcasts, recommended books, instructional videos, and manager-specific resources. The platform also features structured AI learning paths and houses recordings from various AI sessions, ensuring that learning resources remain accessible beyond live events.

The centralization strategy addressed a critical challenge identified in employee feedback: the proliferation of scattered resources across different platforms. By consolidating everything in the AI Hub, we eliminated the friction that often prevents employees from engaging with learning content.

AI Power Hours: Sharing The Learning: The monthly AI Power Hour sessions became a cornerstone of the HealthEdge learning strategy, featuring both internal experts and external speakers. These hour-long sessions cover topics ranging from fundamental AI concepts to specific tool demonstrations, with notable speakers including company leaders and external technology partners.

The program has demonstrated strong engagement across the organization. So far in 2025, 36% of people managers and 30% of all employees have attended at least one AI-specific Power Hour session. Attendance peaked at 380 participants in January 2025 for “AI Innovation in Action,” a session on practical AI applications led by CTO Rob Duffy, indicating high organizational interest.

Recognizing diverse learning needs, we plan to implement a dual-track approach: technical sessions focused on specific tools and implementation for engineering teams, and enterprise-wide sessions covering topics like prompt engineering that apply across all roles.

LinkedIn Learning: Self-Paced Professional Development

We leveraged our existing LinkedIn Learning platform investment to provide comprehensive, self-paced AI education. This modality has been growing in popularity: by mid-2025, we had already approached 2024’s full-year AI learning consumption levels. Employees are not just consuming content broadly through individual courses (903 started in 2025) but also focusing on deeper programs through structured learning paths (122 started in 2025).

Business unit analysis shows particularly strong engagement from technical teams, with our Tech organization leading in both learning path and individual course consumption. However, significant adoption across the HealthRules® Payer (58 learning paths started) and Global Professional Services (15 learning paths started) business units demonstrates that AI learning extends well beyond traditional technology roles.

Community Engagement: More Ways To Get Involved

We expanded our learning ecosystem with several supporting initiatives. The “AI @ HealthEdge” Teams channel provides a platform for peer-to-peer learning, questions, and sharing of AI innovations. Monthly “Ask Me Anything” sessions with leadership create opportunities for real-time problem-solving and guidance.

The global nature of our workforce is reflected in specialized programming, including monthly AI Talk sessions hosted by our team in India, ensuring that learning resources serve all geographic regions and time zones.

Pulse Surveys: Measuring Transformation Progress

To measure success, HealthEdge implements quarterly pulse surveys tracking AI transformation progress across six key dimensions. These surveys provide crucial feedback on the effectiveness of learning initiatives and identify areas requiring additional focus.

Our comprehensive learning approach has yielded significant measurable improvements across all tracked dimensions. Between Fall 2024 and Summer 2025, we saw improvements in every survey category:

  • AI familiarity and role application: Increased from 71% to 81%
  • Adequate information/training: Rose from 59% to 66%
  • Easy access to AI resources: Improved from 61% to 68%
  • Leadership support: Strengthened from 82% to 88%
  • Empowerment to recommend AI solutions: Grew from 66% to 76%
  • Belief in AI’s positive company impact: Increased from 76% to 81%

While these improvements are encouraging, we recognize that scores in the low-to-mid 60s for training adequacy and resource access indicate continued opportunity for enhancement. The partnership between these two teams specifically targets these areas through more hands-on enablement and practical application training.

Looking Forward: Sustainable AI Transformation

Our multi-channel learning approach demonstrates that successful AI transformation requires more than technology implementation. It demands thoughtful change management that meets diverse learning needs while maintaining focus on practical application.

The learning ecosystem has successfully shifted organizational sentiment from AI apprehension to enthusiasm. As Wendi Ellis, our VP of Talent and Learning, noted in team discussions, the focus has evolved from making employees “not afraid” of AI to driving actual adoption and practical application.

By combining centralized resources, live community learning, self-paced professional development, and continuous feedback loops, we’re building the foundation for sustainable AI adoption that drives real business value.

Why This Matters

For AI to be truly transformational, it must be accessible. That means investing in both learning and tools. Our approach is built around the understanding that no single learning method fits all. A product owner needs something different than a care manager, and a developer learns differently from a sales lead. Multi-channel learning lets us respect those differences while unifying our organization around a common goal: using AI to drive smarter decisions and better outcomes. We’re encouraged by the momentum and even more excited about where this can go.