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Effective care management begins with getting members onboarded. For health plans, the onboarding process sets the tone for the member’s experience while also building the foundation for long-term engagement and partnership. But listing an 800 number on your website isn’t enough to meet the needs or expectations of today’s members. To truly optimize care management utilization, leveraging digital tools is essential.

To better support members as they get started, health plans must leverage digital care management tools to create accessible, personalized, and seamless onboarding experiences. This blog explores how health plans can leverage digital tools to revolutionize member engagement, improve care coordination, and foster stronger connections between payers, care teams, and members.

Move Beyond the 800 Number to Enhance Digital Onboarding

Traditional onboarding processes aren’t always equipped to meet members where they are. If your care management onboarding relies on a hotline or generic welcome emails, you might be missing a critical opportunity to catch your members’ attention. Digital tools bring onboarding into the modern age, offering flexible and accessible interactions for your members.

By integrating digital care management solutions, health plans can build a digital adoption ecosystem that can help:

• Improve accessibility through web and mobile channels.
• Provide consistent access to care resources and support.
• Reduce barriers to engagement, especially for high-risk populations.

Meet Members Where They Are

Many health plans find it challenging to reach and engage with diverse member populations. From managing chronic conditions to navigating social determinants of health, members have unique needs and preferences. Digital engagement tools allow you to tailor outreach efforts, delivering personalized messages, resources, and care options to the right members at the right time.

Empower Members with Digital Engagement Opportunities

A wide array of digital tools empowers members to take an active role in their health and condition management. These tools remove friction in the engagement process and foster self-advocacy in members. Key features include:

• Two-Way Chat: HIPAA-compliant messaging simplifies communication between members and care teams, enabling real-time or asynchronous conversations. Members and care teams can share links and upload attachments to help answer important questions faster.
• Digital Surveys & Assessments: Gather critical insights into member needs to catch problems early and close gaps in care, in less time than it takes via phone call.
• Curated Resources: On-demand articles and educational materials within the solution so members can better understand and manage their care options.

By equipping members with these tools, health plans make it easier for individuals to engage with their health proactively.

Improve Care Coordination and Efficiency

Digital tools aren’t just beneficial for members; they also provide care teams and payers with actionable insights. Payers can leverage integrated digital care management tools to:

• Gain access to real-time member data that helps anticipate and address needs before they escalate.
• Better inform care teams of member engagement trends to refine their approach accordingly.
• Help ensure vital data flows seamlessly between systems, reducing administrative burden and improving operational efficiencies.

Meet Member Expectations for Personalization & Experience

Members today expect personalized, convenient experiences from their health plans. Digital tools enable payers to deliver on this expectation by crafting tailored outreach and engagement programs. The result? Improved member satisfaction, greater health plan loyalty, and better health outcomes.

Consistency builds trust, and trust strengthens relationships. Digital care management tools ensure a seamless and cohesive member experience through innovative features like:

Mobile App Cobranding

Digital engagement solutions like Wellframe™ allow health plans to customize the member experience with their own branding. Modifying app colors, logos, and design elements provides consistency between the member experience and your brand identity. This reinforces trust and enhances brand recognition.

Single Sign-On (SSO)

Members often grapple with “password fatigue” as they juggle multiple logins for various platforms. Simplify their experience by enabling single sign-on capabilities, to give members instant, secure access without additional hurdles. This convenience makes it easier for members to engage regularly with your digital platform.

Take the First Steps Toward Transformation

Modern member onboarding begins with the right digital care management tools. With solutions like Wellframe, your health plan can:

• Optimize existing resources for better efficiency.
• Drive stronger engagement through personalized experiences.
• Build trust and loyalty among members.

Want to learn more? Download the Integrated Digital Care Management eBook to see how Denver Health Medical Plan is utilizing the HealthEdge solutions Wellframe and GuidingCare® to address the complex needs of its members. This transformation is enabling better care delivery, increased member engagement, and enhanced operational efficiency—all without overstretching limited resources.

Looking to get started? Contact us today to explore our suite of digital care management solutions can help transform your approach to care management utilization and discover how they can help you reimagine member onboarding.

Effective healthcare delivery relies on seamless communication and collaboration between payers and providers. But inefficient workflows and outdated technology solutions can put a strain on these relationships by offering limited interoperability and scalability. The result? Fragmented processes, tension in collaborations, and a ripple effect on the quality and timeliness of care for patients.

Enter the next-generation Core Administrative Processing System (CAPS). Designed to streamline processes and foster transparency, a modern CAPS solution helps health plans address challenges while fostering mutual trust and ultimately improving patient care.

In this blog, we break down how adopting a next-generation CAPS can help health plans reduce costs, improve patient care, and stay competitive in a rapidly evolving industry.

Confront Common Barriers to Building Provider Trust

Despite shared goals, payers and providers often find themselves at odds due to workflow inefficiencies and a lack of real-time collaboration tools. Common challenges include:

• Claims Delays: According to the 2025 HealthEdge® Payer Report, 60% of providers cite claims processing delays as a top frustration, slowing reimbursements and creating administrative bottlenecks.
• Lack of Transparency: With 43% of providers identifying limited claims transparency as a recurring issue, trust is frequently eroded between payers and providers.
• Data Silos: Poor interoperability hinders access to real-time data, complicating decision-making and care coordination for both payers and providers.

A modern CAPS solution can form the base of an integrated technology ecosystem at your health plan to improve transparency and deliver actionable insights.

5 Ways Next-Generation CAPS Helps Improve Provider Relationships

1. Claims Transparency

By offering providers real-time claims statuses and detailed adjudication processes, a next-generation CAPS minimizes the frustration caused by opaque systems. Plus, intelligent automation minimizes the need for manual intervention, streamlining claims submission and adjudication. These automated workflows greatly reduce human error while speeding up payment timelines, allowing providers to focus more on patient care.

For example, Medica, a nonprofit payer, achieved a high first-pass auto-adjudication rate using HealthRules Payer. This resulted in faster claims resolution and improved relationships with network providers.

2. Streamlined Payment Integrity

Payment delays are a primary source of tension between payers and providers. Seamless integrations and real-time APIs allow payers to track claims, resolve issues at their source, and make more informed decisions using the most updated data available. This reduces underpayments, overpayments, and the associated rework, fostering greater trust and reducing provider abrasion.

3. Support for Value-Based Care

The shift to value-based care requires stronger partnerships between payers and providers. A next-generation CAPS facilitates secure, real-time communication between payers and providers. These tools improve coordination for value-based care models and enable more responsive issue resolution, strengthening the partnership between payers and providers.

4. Data-Driven Collaboration

With advanced analytics at its core, a modern CAPS equips providers with the actionable insights they need to align their practices with payer goals. For example, predictive analytics can flag claims anomalies, forecast care trends, and even suggest preventative measures that enhance patient outcomes. Plus, real-time comparisons of performance metrics can incentivize proactive measures and reward providers for delivering improved patient outcomes.

Real-World Outcomes of Implementing CAPS

Faster Claims Processing

By automating workflows, CAPS reduces average claims adjudication times from weeks to mere days. For payers, this improves operational efficiency, while providers benefit from faster reimbursement cycles—freeing up resources to invest in patient care.

Stronger Provider Trust

Transparency tools and timely payments go a long way in building trust. Providers who feel confident in their administrative partners are more likely to continue collaborations, strengthening the payer’s network in the long term.

Improved Patient Outcomes

Efficient payer-provider collaboration directly impacts patient care. When administrative delays are minimized, providers can maintain uninterrupted treatment plans. Additionally, data-sharing capabilities enable more personalized, coordinated care.

Why Invest in CAPS Now?

The healthcare industry is evolving, and payers relying on legacy CAPS solutions risk falling behind. Adopting a next-generation CAPS solution can help your health plan:

• Boost Efficiency: Automated workflows and advanced analytics streamline processes, lowering costs for both payers and providers.
• Remain Competitive: Flexible architecture and real-time updates prepare health plans to adapt to regulatory changes and value-based care models.
• Strengthen Partnerships: Transparent data-sharing, faster payments, and better collaboration tools enhance provider relationships, making you a preferred partner in the long run.

Building the Future with Next-Generation CAPS

Implementing a modern CAPS is not just about staying up to date with new technologies—it’s about transforming relationships and reimagining how payers and providers collaborate to improve patient care. By investing in an updated CAPS solution, you’re ensuring your organization is ready to meet the demands of a dynamic healthcare landscape, while paving the way for stronger, trust-based partnerships with providers.

Take the Next Step with HealthRules Payer

Want to see how health plans like yours are using the HealthRules Payer CAPS solution to enhance provider relationships and streamline operations? Discover how a regional health plan worked with HealthRules Payer to create a member-centric digital ecosystem with improved data access. Read the case study.

The Centers for Disease Control and Prevention (CDC) defines health equity as “the state in which everyone has a fair and just opportunity to attain their highest level of health” regardless of disadvantages stemming from socially determined circumstances. To address imbalances, The Centers for Medicare & Medicaid Services (CMS) has prioritized health equity through its Health Equity Framework. Among its five key priorities, “advancing language access, health literacy, and culturally tailored services” (Priority 4 in the framework) focuses on ensuring equitable care so that all individuals, including members of under-resourced communities, can access benefits, services, and support.

Digital member engagement platforms, like the Wellframe™ solution from HealthEdge®, closely align with CMS’s vision by removing barriers to care, enhancing health literacy, and personalizing care to meet individual needs. These solutions empower health plans to meet regulatory requirements while simultaneously driving significant improvements in member health outcomes and quality metrics like Star Ratings. Improved member engagement leads to member satisfaction and retention, which are vital to health plans’ competitiveness, affordability, and growth.

Health Equity Is a Top Priority for Health Plans in 2025

The 2025 HealthEdge® Annual Payer Market Planning Report highlights that enhancing health equity is a foremost priority for health plan executives, with 59% identifying it as their primary focus. The combined focus on equity (59%) and transparency (51%) showcases a broader dedication to closing care gaps while establishing trust with members.

Digital tools play an essential role in advancing health equity. By tackling disparities in access, communication, and education, these solutions empower health plans to effectively connect with diverse populations, enhance outcomes, and satisfy evolving member expectations.

Digital Member Engagement: A Key Driver of Health Equity

Modern digital member engagement platforms are uniquely equipped to address the barriers to equitable care. Their capabilities include:

• Accessible Health Information. Digital tools ensure that logistical challenges such as transportation or limited mobility do not prevent members from obtaining essential health education and care resources.
• Proactive Member Support. Automated reminders for medication adherence, appointments, and preventive screenings help members stay on track with their care and minimize health risks.
• Culturally Tailored Communication. Multilingual content in simple formats tackles language and literacy barriers to ensure information is easy to comprehend and recommended actions are clear.
• Personalized Interventions. Platforms customize content to meet individual needs, such as assisting chronic disease management for Medicare members and addressing Health Related Social Needs for Medicaid, Medicare and dual-eligible health plan populations.
• Efficient Resource Management. Digital solutions empower health plan care management teams to extend their reach in an interoperable and cost-effective way while delivering personalized support to more members.

These capabilities directly support CMS’s health equity Priority 4 by advancing health literacy, expanding language access, and delivering culturally responsive care to communities historically excluded from health access. 

How Wellframe Advances Health Equity

Wellframe goes beyond the basic features of digital engagement to tackle specific barriers to health equity: 

Digital Distribution of Content

Access to care represents a significant barrier to health equity. Factors like lack of transportation or childcare frequently hinder individuals from obtaining regular preventive care. This results in poor health outcomes and increased healthcare costs. By delivering health content directly to members, Wellframe bridges these gaps, boosts health literacy, and enhances access to care resources.

Content Design

Wellframe creates content based on best practices in instructional design, with plain language principles to ensure clarity and accessibility. All content is structured to a 4th-grade readability level on the Flesch-Kincaid scale so that content is straightforward for members to understand, regardless of their health literacy. This approach ensures that essential health information is approachable and actionable for all members. Health education delivered this way helps increase health literacy and engage members more in their care.

Uncovering Social Determinants of Health (SDOH) and Barriers to Care

Wellframe’s platform incorporates assessments (also known as Health Appraisals), alerting logic, and messaging designed to uncover barriers to care, such as transportation challenges, financial difficulties, and emotional support needs. By identifying these barriers, Wellframe enables care teams to engage and collaborate with members to address the needs of groups with Health-Related Social Needs proactively.[JV1]

Use of Inclusive Language

Inclusive language fosters empathy and strengthens connections between members and care teams. Using an internal Inclusive Language Toolkit, HealthEdge ensures that all content resonates with diverse populations, providing a relevant and relatable experience for every member.

Translation and Multilingual Support

Navigating the healthcare system can be particularly challenging for non-English speakers. Wellframe addresses this gap by offering health education materials directly accessible via smartphone in members’ preferred languages. This multilingual support significantly enhances accessibility, improves health literacy, and reduces disparities.

Measurable Impact on Member Outcomes

Wellframe is proven to deliver equitable care and improve health outcomes through measurable results.

• The platform has helped health plans reduce ER visits by 9% and inpatient admissions by 17%.
• Member engagement has helped health plans double active clinical teams’ caseloads and increase interactions 6x.
• Wellframe has allowed health plans to achieve a 91% success rate in member outreach.
• Wellframe’s programs have high member satisfaction ratings, with a 4.7/5 App Store rating and over 70% of onboarded members engaging within 30 days across health plans.

These outcomes demonstrate Wellframe’s power to reduce disparities, improve care delivery, and drive value for members and health plans.

Empowering Health Plans with Digital Innovation to Drive Health Equity

Achieving health equity in alignment with CMS’s Health Equity Framework is a regulatory and strategic priority for health plans. Digital tools like Wellframe enable health plans to meet quality metrics, enhance member satisfaction, and stay competitive in a fast-changing market.

By closing care gaps and fostering equitable access, Wellframe positions health plans as leaders in care innovation, building trust and driving better outcomes for all members. Visit HealthEdge.com to learn more about digital member engagement.

 

Health plans must balance cost containment, efficiency, and member satisfaction to remain successful in the rapidly evolving healthcare landscape. However, many plans struggle to fully optimize their technology investments, missing out on significant financial and operational benefits. Solutions like HealthRules® Payer, HealthEdge Source™, GuidingCare®, and Wellframe™ from HealthEdge® offer powerful capabilities—but without strategic optimization, health plans may be unable to maximize their return on investment.

HealthEdge’s Global Professional Services has helped hundreds of health plans unlock new efficiencies, automate critical processes, and drive down administrative costs. By leveraging these optimization initiatives, health plans can realize substantial savings while improving overall operational performance.

Below are 10 key factors health plans should consider when evaluating the ROI of system optimization. The  in this post can be found in the 2024 CAQH Index Report published in February 2025[1].

1. Dramatically Reduce Administrative Costs

The U.S. healthcare industry spends approximately $440 billion annually on administrative complexity, accounting for nearly 12% of national healthcare expenditures. By optimizing electronic transactions, health plans can save up to $20 billion per year. Automated solutions reduce labor-intensive processes, resulting in fewer manual interventions and lower administrative overhead.

2. Improve Auto-Adjudication Rates for Faster Claims Processing

Roughly 85% of claims today are auto-adjudicated, yet 15% still require manual review—often the most complex and costly claims. Manual claims processing can take days or even weeks and cost up to $25 per claim. Increasing auto-adjudication rates through system optimization can significantly cut processing times and costs, reducing outstanding claims and improving provider satisfaction.

3. Enhance Prior Authorization Efficiency and Cost Savings

Prior authorizations remain one of the most burdensome administrative tasks, with processing costs rising 22% year-over-year. Health plans can save $515 million annually by shifting to electronic prior authorization systems. The cost per manual prior authorization is $5.28, compared to $0.07 when done electronically—a savings of $5.21 per transaction.

4. Reduce Claim Errors and Rework Costs

The error rate in claims adjudication is 6.5% for commercial insurance claims. Reworking a single claim costs an average of $28. By optimizing claim validation and coding accuracy, health plans can reduce denials, minimize rework, and improve first-pass rates, leading to significant administrative savings.

5. Speed Up Provider Payments for Improved Relationships

Health plans that optimize their claims and payment workflows can accelerate provider reimbursements. Currently, manual claim payments cost up to 40% more than electronic transactions. With better integration and automation, health plans can reduce payment cycles, improving provider trust and network engagement.

6. Increase Member Satisfaction Through Faster Service

Delays in eligibility verification, prior authorizations, and claims processing contribute to poor member experiences. Optimized systems reduce approval times, minimize paperwork, and enable real-time processing, leading to a more seamless member journey. This enhances member engagement and can contribute to higher retention rates.

7. Free Up Employees for Strategic Initiatives

By automating repetitive administrative tasks, health plans can reallocate staff time toward higher-value activities such as care management, provider relations, and strategic planning. This not only improves employee satisfaction but also strengthens operational effectiveness.

8. Enhance Regulatory Compliance and Reduce Audit Risk

With evolving regulations like the No Surprises Act and CMS interoperability mandates, health plans must ensure compliance while avoiding penalties. Optimized systems can automate compliance checks, improve reporting accuracy, and enhance data transparency, reducing the risk of costly audits and fines.

9. Mitigate Cybersecurity Risks Through Advanced Technology

Cyber threats to healthcare systems are increasing, and outdated technology poses significant risks. By modernizing and optimizing IT infrastructure, health plans can strengthen security measures, reduce vulnerabilities, and ensure data integrity, protecting both member and provider information.

10. Maximize the ROI of Your HealthEdge Investment

HealthEdge’s Global Professional Services team specializes in helping health plans fully leverage their investments in HealthEdge solutions. Through strategic optimization, organizations can increase automation rates, enhance system capabilities, and drive down costs, ensuring that every dollar spent on technology delivers maximum value.

Get Started with Strategic Optimization

The cost-saving potential of health plan technology optimization is undeniable. From reducing administrative waste to improving auto-adjudication and streamlining provider interactions, optimizing solutions like those from HealthEdge can deliver significant savings and operational excellence.

Discover more about HealthEdge Optimization Services today and see how we can help you drive optimization initiatives that save money, enhance efficiency, and improve member and provider experiences.

1 All statistics in this post can be found in the 2024 CAQH Index Report published in February 2025.

If you’re responsible for managing a health plan, you’ve probably felt the strain of payment processes that don’t work as they should. Payment errors pile up, outdated systems slow you down, and fragmented data blocks you from seeing the full picture. Worst of all, these inefficiencies cost you time and money—and they cost your members, too.

With HealthEdge Source™ Platform Access, we’re making your operations easier to manage, helping you eliminate waste and save on costs. Here’s how Platform Access helps tackle the big issues holding health plans back.

Top 4 Challenges in Payment Integrity

If you’ve been dealing with payment integrity challenges, the following challenges probably sound familiar. Incorrect payments, vendor management, siloed information, and inefficient workflows can slow your processes and damage your reputation with providers—in addition to the financial costs.

1. Frequent Payment Errors

One-third of medical claims in the U.S. are paid incorrectly each year, leading to in waste from duplicate charges, coding issues, and other billing problems. These inefficiencies aren’t just a nuisance—they unnecessarily consume vital resources from your health plan and your members.

2. Too Many Vendors, Too Little Control

use two or more payment integrity vendors to manage their processes. While this piecemeal approach might seem comprehensive, it often creates inconsistent workflows, higher costs, and limited visibility into your operations.

3. Siloed Data Chaos

When your billing, claims, and clinical data are spread across separate systems, how do you connect the dots? Data silos cause delays, incorrect billing, compliance risks, and missed opportunities to improve care, making them a major pain point for many health plans.

4. Clunky, Outdated Workflows

Legacy IT systems slow down claim processing and leave your teams stuck in endless administrative loops. This creates bottlenecks, drains resources, and forces your organization to over-rely on manual processes that can’t keep up with today’s fast-paced healthcare demands.

These challenges eat up time and resources, making it harder for your teams to focus on what really matters—taking care of your members and building trust with providers.

Platform Access as a Comprehensive Solution

Platform Access from HealthEdge Source tackles these challenges with a fresh approach, giving health plans more control by improving visibility into their payment integrity processes. This offering simplifies claims processing by gathering your payment workflows into one easy-to-manage system, cutting out the need for multiple vendors and disparate systems.

By addressing payment errors at the source, you can stop payment mistakes before they snowball into bigger problems. Your health plans can get real-time insights into your workflows, so you can catch issues early, work more efficiently, and focus on delivering better care while keeping costs under control.

Root-Cause Detection

The Platform Access solution dives deep into your claims data to find and fix the root cause of errors. It stops mistakes, like coding and policy misalignments, before they require a large-scale, expensive fix. Claims rework, currently an issue for

Custom Editing Tools for Faster Adjustments

Advanced editing tools allow your health plan to create custom rules, implement changes on your timeline, and reduce dependence on external vendors. Advanced Custom Edits from HealthEdge Source uses current claim conditions, historical claim conditions, and relational criteria to create custom edits that maximize efficiency and improve payment accuracy.

One System, Full Visibility

Managing fragmented solutions from disparate vendors is inefficient. The HealthEdge Source solution brings payment data and processing together into one system, giving your health plan real-time oversight of your workflows. This centralization makes compliance, reporting, and root-cause analysis easier, while fostering transparency between payers and providers.

Analytics That Guide Savings

don’t just solve today’s problems—they help you prepare for tomorrow’s, too. Predictive tools like these can identify potential risks and help your health plan optimize contracts, reduce unnecessary spending, and flag issues before they impact your bottom line.

Break Down Silos

Platform Access tackles the challenges of siloed data by connecting information from billing, electronic health record (EHR) systems, and financial systems into one integrated platform. Instead of chasing fragmented data, you’ll make decisions based on full, unified insights.

Achieve Key Operational Goals with Platform Access

When you streamline inefficiencies with Platform Access, the results speak for themselves. Improving your Medical Loss Ratio (MLR) becomes achievable by reducing payment errors and unnecessary vendor fees, freeing up more of your budget for patient care instead of administrative costs.

Lower administrative expenses are another win for payers. By eliminating waste and connecting workflows, you can reinvest those savings into other strategic goals. Providers also feel the impact, as accurate and timely payments build trust and reduce disputes, creating smoother collaborations. Ultimately, these improvements position your health plan to offer more competitive pricing without compromising the personalized service your members value.

The healthcare industry is changing, and health plans that don’t adapt risk falling behind. HealthEdge Source Platform Access offers a comprehensive solution to tackle the major challenges of payment integrity, providing your health plan with more control, visibility, and efficiency. By fixing payment errors at their root, consolidating vendors, and breaking down data silos, you save money, streamline workflows, and, most importantly, deliver better care to your members.

At HealthEdge Source, we aim to be more than another payment integrity solution. Our mission is to be the solution to payment integrity, supporting your health plan and solving these challenges together—because real change takes a true partner.

Discover how Platform Access from HealthEdge Source can help transform your payment integrity workflows and improve efficiency. Learn more.

 

 

Healthcare payers experience consistent pressure to update and modernize their technology systems to meet evolving industry demands. From regulatory compliance to meeting member expectations and adapting to value-based care models, the opportunities are nearly endless. This is where a next-generation Core Administrative Processing System (CAPS), such as HealthRules® Payer, can make the difference.

A modern CAPS solution doesn’t just solve immediate operational inefficiencies—it empowers health plans to build an integrated technology ecosystem, thrive in complex markets, and stay ahead of the competition.

Seamless Integration with Existing Technologies

Healthcare payers often rely on outdated and disconnected systems, leading to data siloes and bottlenecks of manual reviews. These inefficiencies create unnecessary costs and barriers to innovation. A modern CAPS provides the seamless integration required to elevate operational efficiency.

Breaking Down Data Siloes

Legacy systems make integrating various technologies—such as Payment Integrity, Care Management, and Member Engagement tools—challenging. A robust CAPS eliminates these siloes by fostering real-time data exchange and seamless interoperability.

For example, HealthRules Connector, a feature of HealthRules Payer, simplifies integration with third-party systems, partner networks, and exchanges. With this, health plans benefit from:

• Faster implementations
• Lower integration costs
• Accelerated time-to-market

Proactive System Testing

Integration isn’t just about connecting systems—it’s also about ensuring reliability. A best-in-class CAPS enables automated testing to identify and resolve data disruptions or bottlenecks before they impact operations. This testing reduces downtime, increases precision, and improves provider and member satisfaction.

Real-World Impact

For instance, one health plan used HealthRules Payer to integrate payment solutions, member portals, and care management systems seamlessly. The result? Reduced manual errors, real-time data sharing, and an adaptable technology foundation.

Access Actionable Business Insights

Modern healthcare leaders need accurate, real-time data to make informed decisions. A next-generation CAPS serves as the backbone for data-driven business insights, ensuring health plans can monitor performance, anticipate challenges, and optimize operations.

Real-Time Data for Better Decision-Making

A modern CAPS like HealthRules Payer provides access to performance metrics across specific lines of business, enabling you to:

• Analyze underperforming products
• Monitor provider performance in value-based contracts
• Gain a complete view of member utilization trends

These actionable insights empower IT decision-makers and healthcare payers to stay one step ahead in the competitive landscape.

Compliance and Member Satisfaction

Regulatory requirements are non-negotiable in healthcare. A next-generation CAPS helps ensure compliance with features like HIPAA-compliant audit logs to track historical records. Additionally, tools like HealthRules Payer’s Benefit Predictor and Trial Claim improve member satisfaction by offering personalized, transparent experiences.

Being prepared for audits and offering member-centric tools fortifies trust and ensures smooth operations, even in the face of regulatory scrutiny.

Health plans like McLaren Health Plan implemented HealthRules Payer to track operational inefficiencies and improve data-sharing transparency with providers. The results included lower administrative costs and improved member outcomes.

Build and Deliver New Business Models

Adapting quickly to market demands is one of the most pressing needs for healthcare payers. A next-generation CAPS is essential for designing innovative benefit plans, adopting value-based care models, and scaling efficiently over time.

Rapid Implementation of New Benefits

Unlike legacy systems, HealthRules Payer enables healthcare payers to design and launch new benefit plans faster, thanks to customizable templates and streamlined workflows.

For example:

• Health plans can model complex pricing methodologies and tailor benefit plans more efficiently
• Real-time communication tools keep providers informed on the progress of contracting, population health strategies, or value-based agreements

Perfect Fit for Value-Based Care

The shift toward value-based care requires plans to manage intricately linked payment and benefit models. A CAPS solution designed for adaptability enables quick configuration of these models while keeping administrative costs low. With HealthRules Payer, you can facilitate seamless data-sharing with providers to keep performance goals aligned.

Scalability for Future Growth

Business expansion demands flexibility. A next-generation CAPS grows with your health plan, supporting seamless integrations, robust testing, and go-to-market strategies, so you’re ready for every opportunity.

Medica Health Plan, a regional provider managing over one million lives, leveraged HealthRules Payer to launch 81 new benefit plans in just ten days. Efficient modeling and automation allowed them to capture new markets while reducing administrative overhead.

Why Choose HealthRules Payer for Your Next-Generation CAPS?

Not all CAPS solutions are created equal. HealthRules Payer stands out as a comprehensive platform combining financial, administrative, and clinical integration.

Here’s what sets HealthRules Payer apart:

• Seamless ecosystem integration through the HealthRules Connector
• Real-time data exchange to reduce inefficiencies
• Scalable architecture that adapts to future demands and growth
• Automation tools that minimize reliance on manual processes
• Regulatory compliance at the forefront of operations

With over 100 standard third-party interfaces and seamless integration capabilities, HealthRules Payer empowers health plans with the tools to stay flexible, innovative, and competitive.

Transform Your Health Plan Today

The healthcare industry is rapidly evolving, and health plans need modern systems to thrive. A next-generation CAPS like HealthRules Payer is no longer optional—it’s a necessity.

By enabling seamless integration, improving data-driven insights, and facilitating new business models, a modern CAPS positions your health plan as a leader in innovation and member satisfaction.

Discover how a health plan built a member-centric digital ecosystem with HealthRules Payer.

Healthcare doesn’t wait—and neither should your health plan. Take the next step today.