Value-Based Care: The Future of Healthcare

value based care management | healthedge

Recently, I had the privilege to catch Martin Makary, MD, a surgical oncologist, chief of the Johns Hopkins Islet Transplant Center, and author of The Price We Pay: What Broke American Health Care And How to Fix It, present at the THAP Texas Healthcare conference.

During his presentation, “The High Cost of Health Care and How People can get a Better Deal During and After COVID-19,” Dr. Makary started down a list of key aspects of care that are rising around value-based, such as the appropriateness of care and referral processing by quality. Additionally, Dr. Makary touched on the European public markets, like Italy, that are finding success with globally capitated value-based arrangements versus the broken fee-for-service revenue stream we see more commonplace in our commercial markets here in the states today.

The Importance of Value-Based Care for Health Plans

Continuing the value-based care theme at the same conference, Dr. William Shrank, Chief Medical Officer at Humana, discussed topics like de-adopting low-value care, reducing waste, and re-imagining prior authorization and utilization management.

Dr. Shrank reviewed a gold card approach to value-based care that would exempt physicians based on performance for authorizations or referrals. Focus on high-value, quality care, value-based reimbursements are driving Humana’s shift to shared risk models.

Humana is not alone. In September of 2020, CareFirst BlueCross BlueShield and MedStar Health announced a value-based care initiative they project could save $400 million. The concept of Total Care includes new value-based care reimbursement models that focus on outcome-based medicine utilizing coordinated care to reduce costs and improve quality.

As my colleague, Harry Merkin, previously wrote, “The COVID-19 pandemic has also highlighted the flaws of the fee-for-service model, with providers of all types experiencing the delay of preventative and elective medicine resulting in revenue disruption… leading to higher costs for both health plans and providers.” Janet Barros also has a great blog, Value-Based Care Requires Payer-Provider Collaboration, where she reviews how sharing data and analytics can help with Social Determinants of Health (SDoH) and understanding how it impacts high utilizing members. Sharing data and analytics can help with SDoH and understanding how it affects high-utilizing members. A couple of aspects to consider around value-based reimbursement and the many moving parts.

A core solution that can both integrate with best-in-class care management applications and providers via EDI transactions with near real-time insights into the business will be integral in this enablement. Above integration, however, how easily the core system and ancillary components can be configured to implement these emerging models will directly impact the costs of change. The automation and level of business user enablement to accommodate these (and many other similar) changes directly attribute to the overhead of implementing these market-driven needs. Modeling, projecting, i.e., the analysis of any claims testing transactions, including quality, all of these activities will need to come together, like any other implementation, in order to make these concepts reality. The payers that can execute these aspects the best will likely determine their success in the landscape of value-based reimbursement.

Corporate Compliance & Security Compliance at HealthEdge

In the ever-evolving landscape of healthcare technology, HealthEdge has emerged as an integral player in providing innovative solutions to streamline healthcare processes and enhance patient care. However, the intricate nature of the healthcare industry demands a meticulous examination of the differences, similarities, and cooperative relationship between corporate compliance and security compliance within the context of HealthEdge.

Corporate Compliance:

Corporate compliance encompasses a comprehensive framework of regulations, laws, and ethical guidelines that govern a company’s business operations, governance structure, and interactions with stakeholders. At HealthEdge, corporate compliance serves as a fundamental pillar for ensuring transparent and ethical conduct, mitigating legal risks, and upholding the company’s reputation. HealthEdge follows the seven (7) foundational elements established by the United States Federal Sentencing Commission:

  • Policies, Procedures & Code of Conduct.
  • Training & Education.
  • Reporting.
  • Monitoring & Auditing.
  • Enforcement & Discipline.
  • Response & Prevention.
  • Compliance Officer & Compliance Committee.

By adhering to these elements, HealthEdge demonstrates its commitment to ethical conduct and builds trust with healthcare providers, patients, and investors.

Security Compliance:

Security compliance, is centered on safeguarding sensitive data, digital assets, and information systems from unauthorized access, breaches, and cyber threats. In the context of HealthEdge, security compliance is pivotal to protect sensitive data, and other confidential information from potential vulnerabilities.

Prominent security compliance frameworks, such as The Health Information Trust Alliance (HITRUST), and the National Institute of Standards and Technology (NIST) 800-53, provide guidelines for implementing cybersecurity controls. These controls encompass a spectrum of measures, including encryption, access controls, intrusion detection systems, data loss prevention, regular vulnerability assessments, and incident response plans. By adhering to security compliance standards, HealthEdge establishes a resilient defense against cyber threats and data breaches.

Security compliance goes beyond mere regulatory adherence—it fosters a culture of data protection and risk management. As healthcare companies increasingly become targets for cyberattacks, security compliance at HealthEdge ensures confidentiality, integrity, and instilling confidence in both clients and end-users.

Interaction and Collaboration:

While corporate compliance and security compliance have distinct focal points, their interaction and collaborative relationship are evident within the operations of HealthEdge. Effective security measures often align with corporate compliance objectives, particularly in safeguarding sensitive data and maintaining the company’s ethical standing.

For instance, secure data handling practices mandated by security compliance regulations contribute to maintaining privacy and fulfilling regulatory requirements including HIPAA. Establishing a strong security posture can prevent data breaches and legal penalties, thereby preserving the company’s reputation and financial stability.

Benefits of Integration:

Integrating corporate compliance and security compliance yields comprehensive benefits for HealthEdge. The alignment streamlines efforts, minimizes redundancies, and ensures that compliance requirements are addressed. This initiative-taking approach reduces the risk of overlooking critical regulatory and security obligations.

A unified compliance strategy enhances risk management capabilities. By identifying vulnerabilities from both corporate and security perspectives, the company can proactively mitigate potential risks and respond effectively to emerging threats. This approach fosters a culture of caution and accountability throughout the organization.

The integration of corporate and security compliance bolsters stakeholder trust. Our customers are more inclined to engage with a company that proves a commitment to ethical conduct and data protection. This trust translates into improved customer retention, client satisfaction, and competitive advantage.

Conclusion:

The cooperative relationship between corporate compliance and security compliance is essential for success. The fusion of ethical conduct, legal adherence, and data protection creates a foundation for sustainable growth and innovation. This integration not only safeguards sensitive data but also preserves the company’s reputation as well as reinforces stakeholder trust and competitive positioning.

Embracing Pricing Transparency in Healthcare: Empowering Health Plans with the Price Comparison Tool

As a trusted partner in the ever-evolving healthcare landscape, HealthEdge understands the importance of transparency in healthcare pricing for health plans and their members. The recent implementation of the No Surprises Act (NSA) and the Transparency in Coverage (TIC) Final Rule Online Shopping has introduced new challenges and opportunities for health plans to enhance their services and provide vital information to their members about healthcare costs.

Empowering Informed Decision-Making

At HealthEdge, we believe that informed decision-making is crucial in empowering health plans and their members. Price transparency serves as a powerful tool in this endeavor, enabling health plans to provide members with information about the cost of medical services, treatments, and medications. Our Price Comparison Tool, integrated into HealthRules Payer, equips health plans with easy-to-use resources to compare prices and deliver personalized estimates, allowing members to make well-informed decisions tailored to their unique healthcare needs and financial priorities and enabling payers to be compliant with key provisions of the No Surprises Act and the Transparency in Coverage Final Rule.

What is the No Surprises Act?

The No Surprises Act is a federal law enacted to protect patients from unexpected and excessive medical bills. The Act ensures that patients are only responsible for their in-network cost-sharing amounts, shielding them from surprise medical bills and providing greater financial security in healthcare transactions. The legislation passed in December 2020 as part of the Consolidated Appropriations Act, 2021.

What is the Transparency in Coverage final rule?

The Transparency in Coverage final rule, issued by the Centers for Medicare & Medicaid Services (CMS) with a phased implementation period that started in January 2021, promotes price transparency and empowers consumers to make informed healthcare decisions. The rule requires most health plans to disclose cost-sharing information and negotiated rates for specific healthcare services and items to their beneficiaries.

Enabling price transparency and compliance with the No Surprises Act with HealthRules Payer

The No Surprises Act and the TIC Final Rule place significant requirements on health plans to ensure price transparency and accessibility to pricing information. HealthEdge’s HealthRules® Payer is designed to support compliance with these regulations by providing health plans with the advanced Trial Claims functionality. Through Trial Claims, health plans can deliver required pricing information through various channels, including online, over the phone, and in paper form, as mandated by the legislation.

The tool leverages a capability called Trial Claims that has been used by health plans for many years, making it simple for health plans to meet these regulatory requirements. Here is how it works:

  1. Members access the Member Portal and provide details that determine claim elements for their price comparison
  2. Claim elements are passed to HealthRules Payer for Trial Claim Adjudication via API
  3. Trial Claim adjudicates the claim in HealthRules Payer
  4. Pricing and cost sharing information is returned to the Member Portal via API
  5. The Member Portal presents the cost sharing information to the member

A similar process is followed when the member prefers to receive the information by phone or mail. The member just contacts a customer service representative who conducts the Trial Claim Adjudication and informs the member of the cost sharing information.

A Bonus: Increasing Member Trust

Delivering exceptional member experiences is at the core of every successful health plan. With the HealthEdge Price Comparison Tool functionality, health plans can improve member satisfaction by providing easy access to transparent pricing and cost-sharing information. The user-friendly tools enable members to access accurate and up-to-date cost-sharing details specific to their benefit plan and usage, promoting transparency and fostering trust between health plans and their members.

A Bright Future

At HealthEdge, we are committed to supporting health plans in their journey towards price transparency and regulatory compliance. By embracing the spirit of the No Surprises Act and the TIC Final Rule, health plans can build stronger partnerships with their members, foster trust, and deliver exceptional care that puts members’ needs first.

To learn more about how your organization can achieve compliance with the Transparency in Coverage and No Surprises Act while also empowering your members, visit www.healthedge.com.

Top Areas of Focus for 2023 Regulations and Beyond: Interoperability and Transparency

Over the past several years, health plans have been hit by a tsunami of regulatory changes, and two primary themes have emerged: transparency and interoperability. From the Transparency in Coverage Act to the No Surprises Act, CMS has made it clear that the collection, retention, and use of electronic data that can improve the member experience, improve health outcomes, and reduce inefficiencies are top priorities for years to come. This blog highlights some of the most recent regulations, proposed rules, and payer interoperability.

Price Transparency

  • Machine Readable Files: It has been one year (July 1, 2022) since the Transparency in Coverage Final Rule went into effect. This rule requires health plans to make pricing data available, free of charge, to the public in Machine Readable Files. According to an April 2023 American Hospital Association article, more than 200 payers have posted machine readable files, up from only 68 in July 2022. This data now represents all sites of service, and more than 95% of commercially insured lives in the United States.The HealthRules Payer product team made these capabilities available to its customers via APIs and continues to make enhancements to improve processing time for the creation of these mega files. Our professional services team ensures a smooth transition for HealthEdge clients.
  • Price Comparison Tool: The first phase of this rule, which went into effect January 1, 2023, required health plans to make 500 shoppable items accessible to members. The final phase is scheduled to take effect on January 1, 2024, and will require health plans to make pricing available for all shoppable items covered.Again, the HealthRules Payer teams are making compliance easy with advanced API and specialized services. In addition, for customers who choose to use other solutions, the team is prepared to support customers’ compliance efforts.

Payer Interoperability

While interoperability is not a new topic within the healthcare industry, a wave of proposed rules focused on facilitating the exchange of health data between patients, providers, and payers are proving to be formidable challenges for payers dependent on legacy or outdated technology.

While the industry anxiously awaits the final rule on interoperability, health plans must prepare now to support more advanced interoperability goals.

  • Electronic Prior Authorizations: According to the CMS announcement in December 2002, the proposed rule aims to improve patient and provider access to health information and streamline processes related to prior authorization for medical items and services. It requires payers to implement an electronic prior authorization process, which will shorten the time payers can take to respond to prior authorization requests and establish policies to make the prior authorization process more efficient and transparent. The rule also supports the development of standards that payers will follow when exchanging data, making it easier to ensure complete patient records are available when transitioning between payers.The mechanism the rule uses to enforce the mandate will be APIs. More specifically, the proposed rule will require health plans to use a Health Level 7® (HL7®) Fast Healthcare Interoperability Resources® (FHIR®) standard Application Programming Interface (API) to support electronic prior authorizations. By providing standards that all health plans must use, it is likely that in the long run, the rule will be more effective.
  • Interoperability Standards: According to CMS, the proposed policies in this rule would also enable improved access to health data, supporting higher-quality care for patients with fewer disruptions. These policies include: expanding the current Patient Access API to include information about prior authorization decisions; allowing providers to access their patients’ data by requiring payers to build and maintain a Provider Access FHIR API, to enable data exchange from payers to in-network providers with whom the patient has a treatment relationship; and creating longitudinal patient records by requiring payers to exchange patient data using a Payer-to-Payer FHIR API when a patient moves between payers or has concurrent payers.HealthRules Payer customers will be able to use the advanced set of APIs from HealthEdge to comply with the final rule.

Additional regulatory changes are coming to the Medicare Advantage Designated Special Needs Programs (D-SNP) that follow the same transparency and interoperability themes. These changes, including the collection of social determinants of health and health equity, are outlined more specifically in a recent blog post by HealthEdge’s Compliance team.

The Bottom Line

Transparency and higher levels of payer interoperability are front and center on the regulatory stage today. With the provider side having been through much of this transformation in the past 10-15 years with the adoption and use of electronic health record (EHR) systems, CMS and the regulators are turning their attention to the administrative side of healthcare claims, zeroing in on opportunities to improve transparency and interoperability.

To learn more about how HealthEdge is supporting its customers’ ability to meet current and future regulatory requirements, please visit www.healthedge.com.

6 Must-Haves for Modern Payer Solutions Software

In today’s rapidly evolving healthcare landscape, health plans face increasing challenges to provide quality care while identifying new efficiencies. As a result, more health plans are turning to technology and modern payer solutions software to help automate manual tasks, improve payment accuracy, and empower team members with more real-time data.

Six things health plan leaders should expect from their modern payer solutions software:

Streamline administrative operations:

Payer solutions software should automate labor-intensive processes such as claims processing, enrollment management, and provider network management. Health plans should be able to consolidate and manage data from various sources, which enables payers to reallocate resources to more critical areas, ultimately leading to increased operational efficiency.

Improve payment accuracy:

Payer solutions software must be able to help health plans increase efficiencies within their claims payment operations to not only streamline processes, but also increase payment accuracy. This, in turn, helps reduce the downstream work staff members have to perform to reconcile inaccurate payments.

Enhance member engagement:

By using modern payer solutions software, health plans can more efficiently identify at-risk member populations and deploy more targeted member outreach, health plans are able to not only streamline care management workflows, but also increase the productivity and scale of care management teams. Plus, with more personalized engagement, members are more likely to adhere to their care plans and improve outcomes.

Optimize claims and configuration management:

Payer solutions software should support automated claims processing and contract configuration. As the industry evolves at a rapid pace, the system should enable business agility and speed to market. Additionally, the solution should provide advanced analytics help health plans identify cost-saving opportunities, such as identifying and preventing fraudulent claims, negotiating more favorable contracts with providers, and optimizing risk adjustment models.

Facilitate value-based care:

As the healthcare industry shifts towards value-based care models (paying for value and outcomes vs. paying for volume), modern payer solutions software must be able to accommodate for multiple, complex payment models. Strong data analytics and reporting capabilities are also important capabilities that help health plans assess provider performance, identify high-risk members, and implement targeted interventions, which in turn enables health plans to drive better health outcomes and cost savings.

Promote interoperability and integration:

Modern payer solutions software must be able to support interoperability and integration with third-party systems to not only comply with emerging regulatory requirements, but also to meet rapidly evolving market dynamics. A robust set of APIs should be available to support the exchange and use of third-party data, and in some cases, pre-packaged integrations should be available to help minimize the IT burden and accelerate time to market.

Health plans achieve extreme efficiencies with HealthEdge payer solutions software

In the face of an ever-changing healthcare landscape, health plans need modern payer solutions software like HealthEdge’s comprehensive suite of software solutions that can enable business agility and create extreme efficiencies.

HealthEdge’s comprehensive suite of payer solutions software applications meet the above-mentioned requirements for modern payer solutions software, and more. To learn more about how HealthEdge can help your health plan drive extreme efficiencies, visit www.healthedge.com.