The HealthEdge GuidingCare Solution Suite

GuidingCare University

Comprehensive, Configurable, Connected

Today's health plans face mounting pressures—from staffing shortages to evolving technology demands. To thrive in this dynamic environment, teams need fast, effective training to maximize productivity and enhance care outcomes. GuidingCare® University is designed to meet this need. This self-paced, on-demand digital training platform equips users with the tools and knowledge to master the GuidingCare Solution Suite. Whether onboarding new employees or upskilling existing staff, GuidingCare University ensures your team excels at delivering seamless, efficient care.

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“GuidingCare University is a wonderful platform for new and current GuidingCare users needing a refresher on certain functionalities. As a current user, I was able to take away useful information and apply it to my current role.”

-Business Analyst, Colorado Access

Features

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Self-Paced, On-Demand Learning

Empower your team with training that fits their schedules. Accessible anytime, anywhere, GuidingCare University offers dynamic video modules and structured curriculums that allow users to learn at their own pace, making onboarding and ongoing training streamlined and efficient.

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Tailored Training with Customization

Personalize the platform to align with your organization’s workflows and branding. The Enterprise subscription level takes training further with custom course creation, giving your team solutions built specifically for your unique processes.

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Continuous Updates for Lasting Value

Stay ahead of the competition with quarterly updates reflecting the latest GuidingCare enhancements. This feature ensures your team is continuously equipped with the most current knowledge to optimize care and remain efficient.

Why Choose GuidingCare University?

GuidingCare offers a comprehensive suite of modules tailored to meet the evolving needs of healthcare payers and providers. Designed to operate seamlessly within your existing ecosystem, our solutions ensure interoperability, adaptability, and future-proofed capabilities for today's evolving care environments.

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HealthEdge Care-Payer Integration

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HealthRules Payer is even more powerful when combined with GuidingCare®. Our unique Care-Payer Data Exchange solution provides the API-based integration that enables the continuous management of member care and core administrative processes.

Care-Payer provides a range of vital capabilities, including:

  • Standardized core data delivery from HealthRules Payer to GuidingCare
  • Authorization entry workflow improvement, including single-case agreement and referral category enhancement
  • Near-real-time authorization delivery from GuidingCare to HealthRules Payer

Most notably, Care-Payer includes Benefit Predictor integration. This unique feature enables GuidingCare users to quickly and easily answer complex benefit questions prospectively from members and providers.

This Benefit Predictor integration is incorporated into several key workflows, giving Utilization Management staff and care managers unparalleled access to near-real-time benefits information.

Care-Payer Data Exchange delivers significant benefits to your organization, including:

  • Smooth implementation through HealthEdge expertise and standardized processes
  • Synchronized data sets between HealthRules Payer and GuidingCare
  • New levels of operational efficiency in authorization entry and medical management
  • Improved payment integrity
  • Certified data exchange

HealthEdge Care-Wellframe Integration

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HealthEdge Care-Wellframe is a scalable, flexible integration that brings together Wellframe and GuidingCare, our full-spectrum care management platform, into one unified solution that offers health plans a comprehensive package with the right tools to transform their care management function.  

The Care-Wellframe integration enables health plans to: 

  • Streamline Care Management Workflows: A fully integrated solution provides care managers with a comprehensive member view through a singular care management platform – no more swivel chair. 
  • Enhance Member Engagement: Meet members where they are on their own terms through omnichannel communication and a multi-modal digital front door. 
  • Scale Care Management Resources: Maximize care manager efficiency and support more members with dynamic decision support tools, alerting logic, and instant access to clinical and community SDOH resources. 

With Care-Wellframe, health plans unlock the power to revolutionize care management operations and elevate member outcomes through a seamless, unified solution designed for impact and scalability. 

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Explore the GuidingCare Solution Suite

GuidingCare Care Management

Effectively operationalize an evidence-based, person-centered care strategy with workflows that align with NCQA standards, CMS guidelines, and personalized care requirements. Enhance operational efficiency while enabling care teams to identify gaps and take targeted actions.

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GuidingCare Utilization Management

Simplify and optimize the complete authorization lifecycle with advanced tools that integrate clinical guidelines, predictive modeling, and AI-driven workflows to boost productivity and reduce administrative bottlenecks.

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GuidingCare Authorization Portal

Streamline provider interactions with an intuitive tool for preauthorization, messaging, and appeals. Empower providers and staff with an interface designed for clarity and simplicity while ensuring alignment with compliance standards.

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GuidingCare Business Intelligence

Make smarter decisions with over 50 standard reports and an actionable analytics suite. Uncover trends, build ad hoc reports, and transform data into strategic insights.

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GuidingCare Population Health Management

Leverage advanced gaps-in-care analytics to identify high-risk members, prioritize interventions, and optimize health outcomes. Empower care teams with SDOH and analytics to address risk factors and inequities for more effective care.

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GuidingCare Appeals & Grievances

Streamline the appeals and grievances process to meet regulatory demands with automated workflows, task tracking, and correspondence. Configurable tools ensure compliance and timely resolutions for all grievance types.

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Advanced Tools for Transformation

GuidingCare Rules Designer

Independently create, manage, and deploy business rules into your GuidingCare instances to automate workflows and decision-making.

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GuidingCare Pediatric Population Health Management

Standard and enhanced tracking and reporting to meet federal Early and Periodic Screening, Diagnostic and Treatment (EPSDT) requirements in Medicaid.

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GuidingSigns® Analytics

A clinical decision support system that transforms data into actionable insights for healthcare payers and providers.

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